Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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HUSSAIN DIWANJI

Scarborough,Canada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional collections specialist with proven track record of successfully managing accounts and recovering outstanding debts. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in negotiation, conflict resolution, and maintaining positive client relationships. Known for reliability, persistence, and effective communication.

Overview

9
9
years of professional experience

Work History

Senior Collection Respresentative

EdenPark Incorporation
10.2023 - 01.2025
  • Reduced delinquency rates with proactive strategies and timely follow-ups on overdue accounts.
  • Resolved disputes diplomatically through skillful negotiations, preserving positive client relations while securing payments owed.
  • Implemented training programs for new hires, sharing insights from years of experience as a Senior Collections Representative to facilitate their success in the role.
  • Collaborated closely with the legal team to initiate litigation proceedings in cases of non-payment, ensuring proper documentation and adherence to relevant laws.
  • Maintained strong relationships with clients, addressing concerns promptly and professionally to ensure continued business partnership.

Customer Service Representative

Bell
07.2022 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Collection Agent

Single Point Group Internation Inc.
11.2021 - 05.2022
  • Contacting customers manually and through automated call systems.
  • Negotiate payment options.
  • Rerouting calls.
  • Contacting customers by phone or mail and explaining the reason for delinquency.
  • Resolving any complaints or questions from customers.
  • Updating credit files when debts are satisfied.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.

Recovery Agent

IA Auto Finance
01.2018 - 07.2021
  • Contacted customers to negotiate payment of outstanding accounts for external bank clients.
  • Assisted in determining whether to settle claims and/or commence legal actions.
  • Maintained and updated client files.
  • Managed large volumes of documentation in an organized manner.
  • Tactfully negotiated with clients and explored money source to determine the best possible arrangements.
  • Performed additional tasks and client duties as required.

Medical Office Administrator

Comprehensive Health Network
11.2016 - 12.2018
  • Personal Assistant to Director.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
  • Trained all new employees on the records management system.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Completed bi-weekly payroll for all employees.
  • Received, recorded, and filed medical payments by check, cash, and credit card.

Administrative and Marketing Assistant

Canam Roadshows
04.2016 - 07.2016
  • Managed daily office activities and maintained company’s database.
  • Served as liaison between company administrative and marketing department.
  • Set up interviews in need for different departments.
  • Updated company’s contact and mailing list.
  • Prepared and delivered presentation for clients.
  • Promoted various products.

Education

Post Graduate Certificate - Business Management

Centennial College
Toronto, CA

Bachelor - Business Administration – Human Resource

Auro University

Skills

  • Customer Service Management
  • Critical Thinking
  • Team Player
  • Data Management
  • Scheduling and Coordinating
  • Initiative-taking
  • Communications
  • Time Management
  • Debt negotiation
  • Credit analysis
  • Skip tracing
  • Dispute resolution
  • Financial counseling
  • Payment arrangements
  • Client relations
  • Multitasking

Accomplishments

  • Event Coordinator and Class Representative for three consecutive years during graduation
  • National Level Debater
  • Worked part-time as a cashier while studying, managing to juggle two responsibilities seamlessly over the years.
  • Increased bar revenue by 20% by redesigning the menu and adding several new options.

Languages

English
Full Professional
Hindi
Professional Working
Gujarati
Native or Bilingual
Punjabi
Professional Working

Timeline

Senior Collection Respresentative

EdenPark Incorporation
10.2023 - 01.2025

Customer Service Representative

Bell
07.2022 - 09.2023

Collection Agent

Single Point Group Internation Inc.
11.2021 - 05.2022

Recovery Agent

IA Auto Finance
01.2018 - 07.2021

Medical Office Administrator

Comprehensive Health Network
11.2016 - 12.2018

Administrative and Marketing Assistant

Canam Roadshows
04.2016 - 07.2016

Bachelor - Business Administration – Human Resource

Auro University

Post Graduate Certificate - Business Management

Centennial College

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