Summary
Overview
Work History
Education
Skills
Applicant
References
Timeline
Generic

HUSSAIN AZIZ

New Westminster

Summary

Previously a Operations Manager adept at high-pressure multi-tasking and negotiation. Achieved a 20% boost in operational efficiency through effective SOP implementation. Can lead with excellent verbal communication skills, drive team performance and morale. documentation accuracy.

Knowledgeable with strong background in training and development. Demonstrated success in designing and implementing effective training programs, leading to improved team performance.

Overview

14
14
years of professional experience

Work History

Warehouse Operations Manager

Strickland's Distributions
03.2021 - 02.2025
  • Directed and trained a team of 10 in a fast-paced warehouse and office assigning tasks and adapting swiftly to logistical challenges-ensured operations ran seamlessly under pressure
  • Developed and implemented Standard Operating Procedures (SOPs), boosting operational efficiency by 15%
  • Conducted one on one quarterly reviews with staff offering constructive feedback and opportunities for improvement
  • Worked closely with business development team to maintain strong professional relationships with vendors and clients
  • Monitored trainee progress using custom data-driven evaluation tools developed for specific teams, ensuring measurable improvements in knowledge and skill acquisition.
  • Tracked procurement, shipments, and logistics using Excel, reducing downtime and maintaining accurate records
  • Boosted company and team morale by effectively recognizing employees excellence commitment to performance
  • Designed instructional materials tailored to diverse learning styles and needs of trainees.
  • Mentored junior trainers, sharing best practices and fostering professional development in the field.
  • Documented meetings, trainings, and opportunities for improvement. Organized and made available for upper management to find and review effectiveness of SOP's and identify necessary adjustments with management team
  • Acted as the primary liaison between vendors, clients, staff, and upper management, facilitating seamless daily operations and ensuring swift resolution of issues to meet client satisfaction and service standards

Portables Fire Technician

Vancouver Fire & Radius Security
03.2020 - 02.2021
  • Maintained detailed, compliant reports for every task, ensuring all documentation met industry and regulatory benchmarks
  • Conducted and assisted in thorough inspections of fire protection systems and equipment, including sprinkler systems, fire alarms, smoke detectors, and emergency lighting.
  • Inspected work areas to identify actual and potential fire hazards surrounding industrial work.
  • Assisted in repairing or replacing defective components of fire alarm systems such as circuit boards, wiring harnesses, relays and other devices with lead Technician.
  • Handled urgent client inquiries with calm precision, troubleshooting issues on-site-served as a frontline communicator in high-stakes scenarios
  • Inspected buildings to determine compliance with fire codes and fire prevention protocols.
  • Identified needs of customers promptly and efficiently while onsite.
  • Replaced worn out batteries in smoke detectors and tested for proper functioning.
  • Checked smoke alarms and carbon monoxide detectors in residences and businesses.
  • Inspected portable extinguishers for compliance with applicable codes and regulations.
  • Assisted and troubleshot various types of electronic control panels used in fire alarm systems.

Operations Coordinator

Recycle Smart Solutions
03.2017 - 02.2020
  • Oversaw real-time dispatch of logistics teams, leveraging radios, phones, and emails to keep operations on track during demanding shifts
  • Recorded operational data with precision, updating schedules and logs amidst high-pressure situations-ensured no detail was missed
  • Prioritized and delegated tasks efficiently, resolving urgent pickups and routine runs with rapid decision-making
  • Communicated effectively with clients and internal teams, de-escalating concerns and aligning efforts to maintain service continuity
  • Managed communications between departments to ensure efficient operations.
  • Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
  • Analyzed operational data to identify trends and implement strategic improvements.
  • Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
  • Served as a member of the in-house safety team, contributing to the development and communication of emergency response protocols, including fire alarm procedures, evacuation plans, muster points, and first aid accessibility to ensure workplace safety and compliance

Major Accounts Team Lead

Rogers Communications
02.2013 - 01.2017
  • Advanced to leadership role within months, guiding a resolutions team through complex, high-priority escalations with focus and clarity
  • Monitored workloads in real time, delegated tasks, and tracked KPIs-kept team performance on target in a high-stakes environment
  • Delivered concise, impactful communication to customers, executives, and technicians, bridging gaps under tight deadlines
  • Trained new hires to excel under pressure, fostering a resilient team that consistently met operational goals
  • Developed strategies to increase team productivity and improve customer service levels.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.

Call Center Representative & Training Lead

Shaw Cable Systems
09.2010 - 12.2012
  • Thrived in a high-volume call center, ranking top 5 in sales while managing technical inquiries and customer issues with speed and accuracy
  • Promoted to Training Lead, equipping new reps with skills to multi-task and communicate effectively in a fast-paced setting
  • Balanced inbound and outbound demands-resolved queries and drove sales, mirroring the pace of public-facing airport operations
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contacted customers about potential service upgrades, new services and account changes.

Education

Fire Extinguisher Service Technician: Inspection & Testing -

BCIT
07.2020

Emergency Lighting Systems -

BCIT
06.2020

Criminology -

Douglas College
06.2010

Highschool Diploma -

Killarney Secondary
06.2007

Skills

  • Outlook MS office
  • Learning management systems
  • Attention to detail
  • Effective Verbal/Written Communication
  • SOPs & Incident Command
  • Emergency Response
  • Team Management
  • Contract negotiation
  • Coaching techniques

Applicant

People-focused professional with a proven track record in operations, staff coordination, and safety protocol implementation. Skilled in developing and delivering clear training procedures, maintaining compliance standards, and fostering strong working relationships across departments. Experienced in creating SOPs, leading safety initiatives, and serving as a key point of contact for teams, clients, and management. Adept at communicating effectively with frontline staff, clients, and leadership to ensure training objectives are met and service quality remains high. Seeking to leverage operational insight, safety awareness, and hands-on experience to support and elevate workforce readiness and performance in a field training role. Committed to continuous learning and improving staff engagement through structured, practical and engaging training programs.

References

References available upon request.

Timeline

Warehouse Operations Manager

Strickland's Distributions
03.2021 - 02.2025

Portables Fire Technician

Vancouver Fire & Radius Security
03.2020 - 02.2021

Operations Coordinator

Recycle Smart Solutions
03.2017 - 02.2020

Major Accounts Team Lead

Rogers Communications
02.2013 - 01.2017

Call Center Representative & Training Lead

Shaw Cable Systems
09.2010 - 12.2012

Emergency Lighting Systems -

BCIT

Criminology -

Douglas College

Highschool Diploma -

Killarney Secondary

Fire Extinguisher Service Technician: Inspection & Testing -

BCIT

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