Dedicated Registration Officer with a history of high performance and on-time task completion. Proficient in data entry accuracy, customer service excellence, and thorough document management. Strong problem-solving and organizational skills contribute to improved registration processes.
Overview
26
26
years of professional experience
Work History
Registration Officer
Justice Institute of British Columbia
New Westminster, British Columbia
12.1999 - Current
Provide information on a variety of tuition-based classes and programs to students, the public, external/internal clients by phone, fax, email, correspondence, and in person:
Provide full scale registration services, including registrations and withdrawals;
Process credit card payments and refunds through Colleague;
Provide Tier 1 non-technical support to students using web-based tools and applications;
Liaise with internal staff regarding course information and student inquiries;
Maintain class and organization records in the Colleague database.
Maintaining side projects such as Requisite Waiver applications and Invoice organizations;
Greeted customers and assisted them with registration process.
Coordinated with other departments to ensure smooth operations of registration process.
Responded to incoming department phone calls and directed callers to appropriate team members based on need.
Processed cash, debit and credit card payments for services rendered and printed/emailed receipts detailing services.
Provide detailed and thorough training to new and current registration officers;
Actively participate in staff meetings;
Assisting with convocation ceremonies;
Education
Some College (No Degree) - Micro Computer Business Applications
Compu College School of Business
Surrey, BC
Conflict Resolution
Justice Institute of British Columbia
New Westminster, None
Automated Office Applications
Kwantlen Polytechnic University
None
Skills
Strong English language skills together with strong oral and written skills;
Ability to communicate in other languages, Hindi and Urdu;
Ability to work independently and as part of a team;
Ability to work with minimum supervision, establish work priorities and to work in a high volume, detailed environment with attention to accuracy and timeliness;
Proficiency with database management (colleague), word processing software (MS Word and Excel) and electronic mail;
Ability to communicate courteously and effectively in person, in writing and over the telephone with staff, faculty, administrators, participants and the public including government and ministry personnel;
20 years of working with the public in a high volume, fast-paced environment
Timeline
Registration Officer
Justice Institute of British Columbia
12.1999 - Current
Some College (No Degree) - Micro Computer Business Applications
Program Assistant, Emergency Management Division at Justice Institute of British Columbia (JIBC)Program Assistant, Emergency Management Division at Justice Institute of British Columbia (JIBC)
Manager of Gladue Reports and Aftercare at British Columbia First Nations Justice CouncilManager of Gladue Reports and Aftercare at British Columbia First Nations Justice Council