Husnaa Nawaz
Surrey,BC
Summary
Dedicated Registration Officer with a history of high performance and on-time task completion. Proficient in data entry accuracy, customer service excellence, and thorough document management. Strong problem-solving and organizational skills contribute to improved registration processes.
Overview
26
26
years of professional experience
Work History
Registration Officer
Justice Institute of British Columbia
New Westminster, British Columbia
12.1999 - Current
- Provide information on a variety of tuition-based classes and programs to students, the public, external/internal clients by phone, fax, email, correspondence, and in person:
- Provide full scale registration services, including registrations and withdrawals;
- Process credit card payments and refunds through Colleague;
- Provide Tier 1 non-technical support to students using web-based tools and applications;
- Liaise with internal staff regarding course information and student inquiries;
- Maintain class and organization records in the Colleague database.
- Maintaining side projects such as Requisite Waiver applications and Invoice organizations;
- Greeted customers and assisted them with registration process.
- Coordinated with other departments to ensure smooth operations of registration process.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Processed cash, debit and credit card payments for services rendered and printed/emailed receipts detailing services.
- Provide detailed and thorough training to new and current registration officers;
- Actively participate in staff meetings;
- Assisting with convocation ceremonies;
Education
Some College (No Degree) - Micro Computer Business Applications
Compu College School of Business
Surrey, BCConflict Resolution
Justice Institute of British Columbia
New Westminster, NoneAutomated Office Applications
Kwantlen Polytechnic University
NoneSkills
- Strong English language skills together with strong oral and written skills;
- Ability to communicate in other languages, Hindi and Urdu;
- Ability to work independently and as part of a team;
- Ability to work with minimum supervision, establish work priorities and to work in a high volume, detailed environment with attention to accuracy and timeliness;
- Proficiency with database management (colleague), word processing software (MS Word and Excel) and electronic mail;
- Ability to communicate courteously and effectively in person, in writing and over the telephone with staff, faculty, administrators, participants and the public including government and ministry personnel;
- 20 years of working with the public in a high volume, fast-paced environment
Timeline
Registration Officer
Justice Institute of British Columbia
12.1999 - Current
Some College (No Degree) - Micro Computer Business Applications
Compu College School of Business
Conflict Resolution
Justice Institute of British Columbia
Automated Office Applications
Kwantlen Polytechnic University
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