Summary
Overview
Work History
Education
Skills
Timeline
Generic

Husnaa Nawaz

Surrey,BC

Summary

Dedicated Registration Officer with a history of high performance and on-time task completion. Proficient in data entry accuracy, customer service excellence, and thorough document management. Strong problem-solving and organizational skills contribute to improved registration processes.

Overview

26
26
years of professional experience

Work History

Registration Officer

Justice Institute of British Columbia
New Westminster, British Columbia
12.1999 - Current
  • Provide information on a variety of tuition-based classes and programs to students, the public, external/internal clients by phone, fax, email, correspondence, and in person:
  • Provide full scale registration services, including registrations and withdrawals;
  • Process credit card payments and refunds through Colleague;
  • Provide Tier 1 non-technical support to students using web-based tools and applications;
  • Liaise with internal staff regarding course information and student inquiries;
  • Maintain class and organization records in the Colleague database.
  • Maintaining side projects such as Requisite Waiver applications and Invoice organizations;
  • Greeted customers and assisted them with registration process.
  • Coordinated with other departments to ensure smooth operations of registration process.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Processed cash, debit and credit card payments for services rendered and printed/emailed receipts detailing services.
  • Provide detailed and thorough training to new and current registration officers;
  • Actively participate in staff meetings;
  • Assisting with convocation ceremonies;

Education

Some College (No Degree) - Micro Computer Business Applications

Compu College School of Business
Surrey, BC

Conflict Resolution

Justice Institute of British Columbia
New Westminster, None

Automated Office Applications

Kwantlen Polytechnic University
None

Skills

  • Strong English language skills together with strong oral and written skills;
  • Ability to communicate in other languages, Hindi and Urdu;
  • Ability to work independently and as part of a team;
  • Ability to work with minimum supervision, establish work priorities and to work in a high volume, detailed environment with attention to accuracy and timeliness;
  • Proficiency with database management (colleague), word processing software (MS Word and Excel) and electronic mail;
  • Ability to communicate courteously and effectively in person, in writing and over the telephone with staff, faculty, administrators, participants and the public including government and ministry personnel;
  • 20 years of working with the public in a high volume, fast-paced environment

Timeline

Registration Officer

Justice Institute of British Columbia
12.1999 - Current

Some College (No Degree) - Micro Computer Business Applications

Compu College School of Business

Conflict Resolution

Justice Institute of British Columbia

Automated Office Applications

Kwantlen Polytechnic University
Husnaa Nawaz