Husna Mankrod
Toronto,ON
Summary
Encouraging manager and analytical problem-solver with over 9 years of experience with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
District Office Manager
Intelligent Office
01.2021 - Current
- Supervised three locations with over 2000 clients to enforce high-quality standards of operation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Held meetings with director to identify techniques to overcome internal obstacles. For example, reducing retention rates.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Office Manager
Intelligent Office
01.2020 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs by 30% and keep business operating within budget.
- Delivered performance reviews, recommending additional training or advancements.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
Billing Specialist
Intelligent Office
01.2019 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Processed and verified invoices to secure accuracy of billing information.
- Worked with multiple departments to check proper billing information.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options that resulted in 70% of unpaid accounts to paid status
- Prepared and submitted monthly billing reports to management for financial overview.
- Monitored outstanding invoices and performed collections duties.
- Posted daily receipts and payments in accordance with corporate protocols.
- Analyzed financial data to assist in budget creation and forecasting.
- Developed and implemented procedures to improve accounting efficiency.
Program Evaluator
Service Canada
09.2018 - 12.2019
- Evaluated current processes to develop improvement plans.
- Gathered, documented, and modeled data to assess business trends.
- Performed an evaluation of my service Canada Account (MSCA) to enable online services for citizens
with accessibility barriers by building a logic model, conducting a stakeholder analysis, literature
review, surveying clients and interviewing stakeholders - Provided a cost base analysis on the program efficiency and effectiveness confirming the benefits of
MSCA online services out weight the cost - Presented recommendations to Service Canada to make MSCA online services more accessible and
resulted in implantation on their web services enabling online access to groups facing physical disability
barriers such as, hearing and visual impairments
Education
PMP Certification - Project Management
University of Toronto
Toronto, ON08.2023
Bachelor of Arts - Hons. Public Policy, Administration And Law
York University
Toronto, ON04.2019
Skills
- Corrective Actions
- Customer/Staff Retention
- Project Scope Analysis and Oversight
- Presentations
- Intuit QuickBooks
- Independent and Team Worker
- Agile Methodology
- Project Planning
- Budget Preparation
- Staff Training
- Crafting Responses
- Active Listening
Timeline
District Office Manager
Intelligent Office
01.2021 - Current
Office Manager
Intelligent Office
01.2020 - Current
Billing Specialist
Intelligent Office
01.2019 - Current
Program Evaluator
Service Canada
09.2018 - 12.2019
PMP Certification - Project Management
University of Toronto
Bachelor of Arts - Hons. Public Policy, Administration And Law
York University
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