HUSNA BANU NAYEEM
Calgary,Canada
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Hardworking Stocker versed in stocking, merchandising and order fulfilment. Guides guests to item locations and delivers top-level service on sales floor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
M365 Support Team Lead and Office Admin
MERIDIAN SOLUTIONS PVT LTD
Bengaluru, Karnataka
07.2021 - 03.2024
- Participated in meetings and conferences related to industry trends and best practices
- Trained users on operation and care for installed equipment
- Created knowledge base articles for common issues and solutions
- Prepared work schedules and specific orders for maintenance staff completion
- Handled administrative details for events, responding to inquiries and distributing promotional materials
- Supported work of team's office staff with skilled administrative work, including preparing professional correspondence and routing mail
- Coordinated smooth office moves and helped install new hire systems with minimal delay
- Managed administrative and clerical work for back-end office supporting needs of over number of guests per month
- Kept front office presentable and organized with regular administrative housekeeping
- Helped office staff with daily administrative tasks.
Cashier (Part-Time)
D-mart Wholesale Grocery Store
Bengaluru, Karnataka
01.2023 - 07.2023
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Promoted loyalty programs and store cards
- Informed customers of promotions and special offers to increase sales
- Gave customers full attention and attended to their needs
- Redeemed coupons, loyalty points and benefits for purchased items.
Grocery Store Stocker (weekends)
D-mart Wholesale Grocery Store
Bengaluru, Karnataka
02.2022 - 12.2022
- Confirmed stock labels were visible and readable
- Provided excellent customer service by answering questions and providing product insights
- Used electronic scanning devices to log in products for inventory
- Collaborated with team members to complete large-scale stocking projects on time
- Maintained clean and organized work environment by removing empty boxes and debris from aisles
- Stocked shelves accurately and efficiently to maintain store appearance
- Kept track of overstock items and ensured they were stored in designated areas
- Assisted in training new stockers on proper procedures and safety guidelines.
Technical Support Executive
LDS INFOTECH PVT LTD
Bengaluru, Karnataka
01.2020 - 06.2021
- Managed technical support teams to ensure efficient resolution of customer issues
- Created knowledge base of common issues and solutions for easy reference by support staff
- Implemented ticketing system to track and manage customer inquiries efficiently
- Coordinated on-site visits to resolve complex technical problems
- Maintained detailed records of daily support activities and resolutions
- Helped users via telephone to diagnose and triage problems
- Excelled individually and served as team player to resolve issues during power outages and uncaptured data.
Education
BE - Computer Science Engineering
City Engineering College
Bengaluru08-2017
12th STD - PCMB
City College
Bengaluru04-2013
SSLC -
DeoDate Public School
Bengaluru04-2010
Professional Certificate - Project Management
Southern Alberta Institute of Technology
Calgary, ABSkills
- Task Prioritization
- Project Management
- Attention to Detail
- Cross-functional Collaboration
- Adaptability
- Interpersonal Skills
- Decision Making
- Coaching and Mentoring
- Resource Allocation
- Customer Service
- Multitasking
- Time Management
- Performance Monitoring
- Team Management
Certification
- Certified MS-900
- Certified MS-100
- Certified MS-203
- Certified training on CCNA and CCNP
Awards
- Received "Employee of the Month" Award in (AUG,2022)
- Received "Employee of the year" Award in (March 2024)
Languages
English
Professional
Timeline
Cashier (Part-Time)
D-mart Wholesale Grocery Store
01.2023 - 07.2023
Grocery Store Stocker (weekends)
D-mart Wholesale Grocery Store
02.2022 - 12.2022
M365 Support Team Lead and Office Admin
MERIDIAN SOLUTIONS PVT LTD
07.2021 - 03.2024
Technical Support Executive
LDS INFOTECH PVT LTD
01.2020 - 06.2021
BE - Computer Science Engineering
City Engineering College
12th STD - PCMB
City College
SSLC -
DeoDate Public School
Professional Certificate - Project Management
Southern Alberta Institute of Technology
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