Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Hushin Pahuja

Telecommunication Technician
Brantford,ON
Hushin Pahuja

Summary

Experienced Telecommunications Specialist with a demonstrated history of working in the telecommunications industry. Skilled in Customer Satisfaction, Management, Time Management, Networking, and Teamwork. Strong information technology professional with a Bachelor of Technology - B Tech focused in Electronics & Telecommunications Engineering from Chandigarh University.

Overview

5
years of professional experience
5
years of post-secondary education
2
Certifications
3
Languages

Work History

Bell Technical Solutions
Brantford, Ontario

Technician
04.2021 - Current

Job overview

  • Installation, Maintenance, and repair of fiber, copper, wireless based
  • Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC
  • Work independently and assists other technicians while in the field
  • Mentoring new technicians
  • Learn and understand new products and services.

Tim Hortons
Brantford, Ontario

Team Supervisor
04.2020 - 04.2021

Job overview

  • Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
  • Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
  • Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
  • Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
  • Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.

Tim Hortons
Brantford, ON

Customer Service Representative
10.2019 - 03.2020

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Maintained productive, efficient approach to all tasks.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.

Teleperformance
Chandigarh, Punjab

Technical Support Specialist
06.2018 - 07.2019

Job overview

  • Handling customer's questions by actively listening to them and answering their queries about repair, replacement, technical problem resolution and connectivity
  • Providing network and internet support to customers in response to identified difficulties.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

St, Lawrence College
Toronto, ON

Postgraduate Certificate from Supply Chain Management
05.2020 - 12.2020

Conestoga College
Brantford, ON

Postgraduate Certificate from Project Management
09.2019 - 04.2020

Chandigarh University
Chandigarh

Bachelors from Electronics and Communication Engineering
08.2014 - 05.2018

Skills

Leadership

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Software

MS Project

MS Office

Certification

CISCO Routers

Timeline

Technician

Bell Technical Solutions
04.2021 - Current

St, Lawrence College

Postgraduate Certificate from Supply Chain Management
05.2020 - 12.2020

Team Supervisor

Tim Hortons
04.2020 - 04.2021

Customer Service Representative

Tim Hortons
10.2019 - 03.2020

Conestoga College

Postgraduate Certificate from Project Management
09.2019 - 04.2020

Technical Support Specialist

Teleperformance
06.2018 - 07.2019

PLC Automation

06-2016

CISCO Routers

06-2015

Chandigarh University

Bachelors from Electronics and Communication Engineering
08.2014 - 05.2018

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Hushin PahujaTelecommunication Technician