A highly motivated and detail-oriented Certified Business Office Administration and hands-on experience in client-focused healthcare support. Adept at managing confidential information, scheduling appointments, and providing effective administrative support. Known for strong organizational abilities, excellent communication skills, and proficiency in office technology.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Health Care Aide Part Time
Longworth Retirement Residence
09.2023 - 03.2025
Direct Patient Care: Assisting with personal hygiene, mobility, and daily living activities (e.g., bathing, dressing, feeding).
Monitoring Patient Health: Observing and reporting changes in vital signs or patient conditions, under supervision.
Providing Emotional Support: Offering companionship and comfort to patients, especially in long-term care or palliative settings.
Clinical Assistance: Supporting medical staff with basic procedures, like assisting with wound care or preparing patients for treatment.
Administrative Support in Healthcare: Assisted with patient scheduling, medical record management, and coordinated with healthcare teams to ensure smooth operations of patient care.
Crew Member
SUBWAY®Restaurants
11.2023 - 02.2025
Delivered excellent customer service by assisting with orders and resolving issues to ensure a positive experience.
Managed cash transactions, processed payments, and balanced the register accurately.
Handled inventory management, including stock monitoring and ordering supplies.
Volunteer Heath Care Aid
Parent Care Home Care
01.2022 - 07.2022
Assisted patients with mobility, hygiene, and daily activities.
Collaborated with healthcare professionals to provide compassionate care.
Managed and updated patient records to ensure accurate documentation.
Delivered comfort and reassurance to patients and families, fostering a supportive environment.
Education
GED -
Humber College
Toronto, ON
04-2025
Skills
Administrative Support & Office Management: Experienced in managing scheduling, filing, data entry, and document preparation, ensuring office efficiency
Medical Terminology: Familiar with healthcare-specific terminology, ensuring accuracy and effective communication in medical environments
Confidentiality & Compliance: Knowledgeable in maintaining confidential records and other regulatory standards
Customer Service Excellence: Proven ability to provide empathetic and professional service, fostering strong relationships with clients and healthcare teams
Microsoft Office Suite: Proficient in Word, Excel, Outlook, and PowerPoint; adept at document creation, data management, and communication
Organizational Skills: Strong ability to prioritize tasks, manage deadlines, and maintain smooth workflow in busy environments
Team Collaboration: Collaborative team member with experience working in interdisciplinary healthcare teams to support shared goals
Certification
First Aid and CPR Certification
SafeTALK: Suicide Alertness for Everyone(Certified in recognizing suicide risk and providing immediate support