Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
2
2
years of professional experience
Work History
Shift Manager
Speeders Richmond
Richmond, BC
01.2023 - Current
Trained new employees on company policies, procedures, and job responsibilities.
Conferred with management and subordinates to resolve problems or complaints.
Coordinated with other departments to resolve customer inquiries in a timely manner.
Processed refunds on credit balances to maintain positive account relationships.
Provided on-the-job training to new staff members.
Collaborated with management to plan special events or promotions.
Utilized POS systems efficiently for order processing and inventory management.
Monitored staff performance to ensure quality standards were met.
Recruited, hired, and mentored new team members, working closely with human resources department.
Assistant Manager
Cora Breakfast and lunch
Richmond, British Columbia
12.2022 - 04.2025
Assisted with customer requests and answered questions to improve satisfaction.
Managed inventory and supplies to ensure materials were available when needed.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Maintained accurate records of sales transactions using point-of-sale systems.
Education
Associate of Arts - Business Administration And Management
Alexander College
Burnaby, BC
12-2024
Skills
Employee training
Customer service
Inventory management
Point-of-sale systems
Time management
Event planning
Financial and cash flow analyses
Hiring and training
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Shift Manager
Speeders Richmond
01.2023 - Current
Assistant Manager
Cora Breakfast and lunch
12.2022 - 04.2025
Associate of Arts - Business Administration And Management