Husanpreet Kaur
Toronto,ON
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and streamlined operations at OH Bombay through empathetic dispute resolution and efficient problem-solving. My tenure also saw me championing safety and quality as a Machine Operator at VIVA, leveraging critical thinking and Microsoft Excel to optimize production workflows and reduce waste, underscoring my commitment to continuous improvement and team development.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
OH Bombay
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Machine Operator
VIVA
10.2022 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
- Operated machining equipment safely with team of operators.
- Maintained quality of product by checking labels, packaging and other factors.
- Monitored machine operation for compliance with policies, procedures and processes.
- Utilized computerized systems for data entry related to production tasks such as material consumption reporting or shift log updates.
- Collected batch samples of product for quality control.
- Actively supported continuous learning opportunities within the team by attending training sessions, sharing learnings with colleagues, and incorporating new knowledge into daily activities.
- Contributed to cost reduction efforts by minimizing waste, conserving resources, and identifying opportunities for improvement.
- Collaborated with other departments to optimize production workflows.
Packing, Shipping, and Receiving Assembler
Jacent
09.2022 - 04.2023
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
Education
High School Diploma -
St. Lawrence College
Toronto, ON12.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Order Processing
- Team Development
- Data Collection
- Customer Relationship Management (CRM)
Languages
English
Professional Working
Timeline
Customer Service Representative
OH Bombay
05.2023 - Current
Machine Operator
VIVA
10.2022 - Current
Packing, Shipping, and Receiving Assembler
Jacent
09.2022 - 04.2023
High School Diploma -
St. Lawrence College
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