Husam Bitar

• Provided consultancy services for 3 international clients national health information platforms (TMS), Revenue Cycle Systems (RCM), Clinical Decision Support systems (CDSS), and Pharmacy Benefit Manager solutions (PBM)
• Assess in-house and/or procured solutions to provide recommendations on regulatory compliance and industry practices within the practice region
• Prepare technical responses for RFI and RFP tenders, covering functional and non-functional capabilities of the proposed solution and building the practice
• Plan and document solution development roadmaps to enhance the competition stand-point of the existing solutions and practices
• Developing project plans, resource plans, project budgets, and commercial offerings, for a wide range of simple to complex projects

Notable Clients

• Daman (www.damanhealth.ae) is the largest semi-government health insurance company in the UAE, managing more than 8-million insured members in its network for the last 16 years
• Klaim.ai (www.klaim.ai) is a growing tech venture that has an existing reconciliation platform that processed more than US$200 M worth of claims.

• Managed 10 projects of multiple complexities, and passively lead the proposal writing process for more than 10 international opportunities, building extensive knowledge to develop and employ the organization’s solutions
• Managed 1 health data processing and analytics software implementation project
• Designed database changes requirements for regulator data processing eligibility
• Planned the delivery of 1 Costing system to the Ontario Case Costing Initiative (OCCI)
• Managed stakeholders from different sectors, i.e: government officials, insurance payors, healthcare providers, & business partners
• Reported project’s P&L, drafted regular progress reports for key stakeholders internally & externally, and provided recommendations on the project direction
• Built a motivating work environment within the project team, resolved conflicts and contractual disputes through cadence and steering committee meetings

• Managed 13 Key PBM accounts, turning in a revenue of $10M USD for 3 consecutive years with a 100% retention rate
• Collaborated with multidisciplinary teams internally (clinical, technical, management, & support) to develop the software functional capabilities and service coverage
• Lead 2 country expansions for software coverage, by planning and controlling the delivery process, and onboarding new users (healthcare providers) on the platform
• Created cross-sales opportunities in collaboration with Sales and Business Development teams
• Built knowledge references based on HL7 V2 for clients and health provider partners

• Built good working relations to ensure smooth processing of claims receivables with 23 medical insurance payer networks; using Excel models to prepare compliance reports and predict trends for group executives
• Identified gaps and improved the payment allocation for the paid claims by 1000% through IT change leadership and led claim digitization project throughout the pharmacy group
• Planned and delivered insurance practice training to 50 pharmacists and assistant pharmacists
• Counseled an average of 70 patients per day on prescription refills or new prescriptions
• Managed claim entry, reporting, validation, submission, and troubleshooting within the pharmacy

• Established an online business that sells high-end solid wood products B2C and B2B in Canada:
• Generated more than $50K in sales with a 20% overall profit margin within the first 3 months of business
• Singlehandedly learned, designed, and built the business’s online shop using Shopify
• Created and managed the company brand and sales strategy and channels (Shopify, Instagram, Facebook)