Husam Ahmed
Summary
Detail-oriented professional with experience in federal program delivery, environmental policy research, and high-performance sales. Currently supporting immigration operations at IRCC and contributing to regulatory initiatives in water quality. Skilled in project coordination, data integrity, and stakeholder communication. Known for translating complex information into actionable solutions and consistently exceeding performance targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Assistant
Immigration, Refugees, and Citizenship Canada
08.2024 - Current
- Processed biometric security access for all canadian visa application centers globally and verified immigration applications to ensure compliance with government policies and regulations.
- Investigated potential privacy breaches by cross-referencing immigration applications and biometric data; compiled detailed reports for internal audits and escalation to Privacy and ATIP units as required.
- Maintained data integrity in GCMS by auditing and reconciling client information, identifying discrepancies in immigration and biometric records, and ensuring accurate documentation for case processing and compliance reporting.
- Compile and analyze operational data to support program evaluation, reporting, and process optimization.
- Managed communication between clients and internal departments to facilitate efficient case resolution and service delivery
Water Quality Researcher
Stelis Environmental Solutions
10.2023 - Current
- Developed policy proposals to improve microbial water quality monitoring practices across North America by conducting jurisdictional scans and analyzing existing regulatory frameworks.
- Conducted in-depth regulatory compliance research using legal, scientific, and government sources to inform the development of standard operating procedures (SOPs).
- Defined project scopes with subject matter experts to align research objectives with operational efficiency and environmental regulations.
- Supported grant applications by researching government funding programs and collaborating with management on proposals.
- Participated in workshops and seminars on emerging trends and technologies in water quality and environmental microbiology.
Sales Advisor - Manager on Duty
Rogers Communications Inc.
05.2021 - 08.2024
- Maintained a strong average sales conversion rate of 82–85% over 3.5 years, peaking at 93.9% in Q1 2024 by applying tailored sales strategies based on client behavior and market trends.
- Led a high-performing sales team of 3 over 3.5 years, consistently exceeding attach rate targets and reaching a national ranking of 4th in cross-sell attach rates (60%+) during peak performance.
- Maintained a 90% client retention rate by proactively resolving issues and building strong client relationships through consistent follow-ups and tailored solutions.
- Utilized CRM tools to analyze customer history, create targeted offers, and drive inbound/outbound sales, boosting overall engagement and repeat business.
- Delivered onboarding and sales training as interim lead instructor, coaching new hires in customer service excellence, product knowledge, and conversion strategies.
Market Research Interviewer
Elemental Data Collection
01.2021 - 05.2021
- Conducted structured interviews, surveys, and questionnaires to gather data for market research and public opinion analysis, contributing to actionable insights.
- Converted 30–40% of initial refusals into active participants through effective communication, persuasion, and rapport-building techniques.
- Ensured data accuracy and consistency by strictly adhering to research protocols and ethical guidelines during all participant interactions.
- Maintained detailed records of respondent feedback to support data validation and enhance the reliability of final research outcomes.
Education
Bachelor of Science - Biology
University of Ottawa
Ottawa, ON12-2024
High School Diploma -
Meadowvale Secondary School
Mississauga, ON06-2020
Skills
- Project Coordination & Workflow Optimization
- Policy Research & Regulatory Compliance
- Data Integrity & Privacy Compliance
- Client Retention & CRM Strategy
- Stakeholder Communication
- SOP Development & Procedural Documentation
- Team Leadership
- Case Management System
- Power BI
- Analytical Thinking
Certification
Certified Associate in Project Management - Project Management | March 2025 - Present
Timeline
Program Assistant
Immigration, Refugees, and Citizenship Canada
08.2024 - Current
Water Quality Researcher
Stelis Environmental Solutions
10.2023 - Current
Sales Advisor - Manager on Duty
Rogers Communications Inc.
05.2021 - 08.2024
Market Research Interviewer
Elemental Data Collection
01.2021 - 05.2021
Bachelor of Science - Biology
University of Ottawa
High School Diploma -
Meadowvale Secondary School
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