Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Huraimah Fatima

Milton,ON

Summary

Dynamic barista with extensive experience at Cavan Coffee, skilled in espresso preparation and product upselling. Recognized for exceptional interpersonal skills and the ability to thrive in fast-paced environments. Adept at creating customized beverages that enhance customer satisfaction, while maintaining cleanliness and adhering to health standards. A true team player dedicated to excellence.

Overview

4
4
years of professional experience

Work History

Barista

Cavan Coffee
Guelph, ON
10.2023 - 03.2025
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Described menu items to customers and suggested products based on stated preferences.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Operated cash registers to process customer payments.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Cashier

McDonalds
Montreal, QC
06.2021 - 10.2022
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prepared hot and cold coffee drinks according to customer specifications.

Education

Bachelor's of computer science - Software Engineering

University of Guelph
Guelph

Skills

  • Product upselling
  • Milk steaming
  • Multitasking
  • Espresso machine operations
  • Sandwich preparation
  • Beverage preparation
  • Flexible schedule
  • fluent in English and French
  • Espresso preparation
  • Interpersonal skills
  • Opening and closing coordination
  • Team player
  • Recipe adherence
  • Analytical thinking
  • Friendly and outgoing
  • Cleanliness maintenance
  • Decision-making
  • Problem-solving aptitude
  • Professionalism
  • Food and beverage pairing
  • Tea expertise
  • Dining room maintenance
  • Active listener
  • Conflict resolution

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Barista

Cavan Coffee
10.2023 - 03.2025

Cashier

McDonalds
06.2021 - 10.2022

Bachelor's of computer science - Software Engineering

University of Guelph

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Huraimah Fatima