Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Huong Duyen Nguyen

Moncton,New Brunswick

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to assist others with solving problems.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.

Hardworking Ground Operation Agent skilled in managing aircraft operations to promote passenger safety and aircraft efficiency. Well-versed in maintaining flight logs with accuracy. Desire to bring 5 years of airport experience to the employer.

Dedicated airfield operations expert with aviation industry experience. Proficient in airfield maintenance, and aircraft ground handling operations. Talented at implementing new airfield operations protocols and enforcing compliance with aviation regulations.

Overview

11
11
years of professional experience

Work History

Front Desk

YMCA of Cape Breton
09.2021 - 07.2023
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Collected money, sold tickets to guests in and out of the Wellness center, and summarized daily and monthly revenue in the report.
  • Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated, and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Grounds Operation Agent

Saigon Ground Service Joint Stock Company
01.2016 - 03.2021
  • Checked itinerary confirmations, verified identities, and handled procedures on the system.
  • Understood FAA, TSA, and airport regulations and verified compliance.
  • Conducted departure and arrival briefings.
  • Prepared daily flight plans and coordinated with other agencies for seamless operations.
  • Monitored safety-sensitive zones and enforced security measures throughout ground operations.
  • Maintained flight and event logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
  • Established and maintained communication with air traffic control and other airfield personnel as required.

Sales Associate

Smart Life Limited Company
07.2013 - 06.2015
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Interpreter Volunteer

Charity Associations
10.2012 - 02.2015
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • helped orphans and donors from abroad communicate with the charity centers.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.

Education

MBA - Community Economic And Social Development

Cape Breton University
Sydney, NS
08.2023

Post-Degree Certificate - Business Administration

Cape Breton University
Sydney, NS
03.2021

BBA - International Studies

University of Foreign Language Studies - The University of Da Nang
Danang, Vietnam
06.2014

Skills

  • Performance Optimization Strategies
  • Departures Management
  • Privacy Protocols
  • Customer Satisfaction
  • Medical Emergency Response
  • Passenger Support
  • Flight Control Coordination
  • Problem-Solving Skills
  • Office Management
  • Conference and Meeting Planning
  • Administrative Support
  • Social Perceptiveness

Accomplishments

  • Success is always accompanied by enthusiasm and inquisitiveness, and hardworking individuals never disappoint.
  • Achieved departures of over 1000 flights per year by effectively helping with the Check-in process.
  • Staying productive always thanks to a well-thought-out plan, as well as devotion and discipline, supervised a team of eight staff members.
  • Focusing on quality results by utilizing radical skills to approach customers pragmatically, which a professional does in an organization
  • Achieved 300 customers per month by completing the Front Desk task with accuracy and efficiency.
  • Because of regular and effective interaction with social media and by searching for information, the person who can use their full skills to deliver the most objective experiences can finish tasks on duty.

Timeline

Front Desk

YMCA of Cape Breton
09.2021 - 07.2023

Grounds Operation Agent

Saigon Ground Service Joint Stock Company
01.2016 - 03.2021

Sales Associate

Smart Life Limited Company
07.2013 - 06.2015

Interpreter Volunteer

Charity Associations
10.2012 - 02.2015

MBA - Community Economic And Social Development

Cape Breton University

Post-Degree Certificate - Business Administration

Cape Breton University

BBA - International Studies

University of Foreign Language Studies - The University of Da Nang
Huong Duyen Nguyen