Huong TRAN
Etobicoke,Ontario
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
-Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
VP OF CUSTOMER. - Freelancer
SUCCESS – SQUIRAI VIETNAM TECHNOLOGY CO., LTD
01.2019 - Current
- Managed client accounts
- Set up the business relations for the company in new markets.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
VICE DIRECTOR - CO-FOUNDER
Tran Tan Construction Ltd.,
Ho Chi Minh, Ho Chi Minh. - Viet Nam
01.2007 - 01.2019
- Managed client accounts and assisted in the growth and developments of staff as well as the company
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Expanded and secured new business
- Managed a project portfolio that meets or exceeds projection and participating in the internal management of the company.
EDITOR
TRE PUBLSIHING HOUSE
Ho Chi Minh, Ho Chi Minh - Viet Nam
01.2004 - 01.2010
- Contacted with partners to buy book pubshiling rights
- Edited books for publishing.
- Prepared, rewrote and edited pieces to improve readability and impact.
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Provided concise and constructive editorial feedback to writers.
Education
MBA -
Cape Breton University
Sydney, NS11.2021
Bachelor of Arts - science and humanities
Humanities And Social Science University of HCM
Ho Chi Minh - Viet Nam09.1996
Skills
- Flexible and Adaptable
- Self-Motivated
- Analytical and Critical Thinking
- Active Listening
- Good Telephone Etiquette
- Organization and Time Management
- Interpersonal skills
- Excellent Communication
Timeline
VP OF CUSTOMER. - Freelancer
SUCCESS – SQUIRAI VIETNAM TECHNOLOGY CO., LTD
01.2019 - Current
VICE DIRECTOR - CO-FOUNDER
Tran Tan Construction Ltd.,
01.2007 - 01.2019
EDITOR
TRE PUBLSIHING HOUSE
01.2004 - 01.2010
MBA -
Cape Breton University
Bachelor of Arts - science and humanities
Humanities And Social Science University of HCM
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