Hunter Monteith
Edmonton,Canada
Summary
I am seeking employment with a company that recognizes one's natural desire to embrace and take on new challenges, encouraging growth while offering the ability for advancement.
Managing and coordinating administrative operations with 10+ years' experience in various customer service industries. Proficient in administrative operations, I use my leadership, creativity, and communication skills to streamline processes, develop systems, and maintain high customer service standards.
Overview
7
7
years of professional experience
Work History
Administrative Manager
Touchtone Flooring
Edmonton, Canada
11.2024 - Current
- Served as the first point of contact for clients, vendors, and contractors-delivering a professional, welcoming experience aligned with the company's service values.
- Managed front desk operations, including multi-line phone systems, scheduling, showroom appointments, and client walk-ins.
- Handled administrative duties such as invoicing, purchase orders, job costing, and project file management.
- Coordinated with sales and installation teams to ensure timely material delivery, project scheduling, and customer updates.
- Processed payments, maintained accurate customer records, and tracked receivables to support financial accuracy.
- Liaised with suppliers and logistics partners to resolve material discrepancies and ensure on-time deliveries.
- Developed, implemented and improved administrative systems to streamline workflows, reduce errors, and improve overall efficiency.
- Supported sales staff with quoting, project data entry, and follow-ups to maintain pipeline momentum and client communication.
Assistant Manager
Affinity Flooring
07.2023 - 08.2024
- Organize and coordinate office operations and procedures.
- Prepare reports, presentations, and correspondence.
- Ensure filing systems are maintained and up to date.
- Process quotes, invoices, work orders, and purchase orders.
- Reconcile financial statements.
- Manage and support employees.
- Ensure compliance with office policies and procedures.
- Manage and control office supply inventory, cutting costs by 20% through vendor renegotiation and bulk-purchasing strategies.
- Provide administrative support to upper management and 7 departments, ensuring that staff meet deadlines ahead of schedule.
Restoration Accounts Manager
Affinity Flooring
02.2022 - 07.2023
- Supervised multiple projects from project start through end by prioritizing needs, managing deadlines, adjusting workflows, and delegating assignments.
- Maintained open communication by presenting regular updates on project status to clients.
- Coordinated material procurement and required labor for projects within budget requirements.
- Processed quotes, invoices, work orders, and purchase orders.
- Developed strong rapport with customers and created positive impression of business.
- Negotiated labor contracts with subcontractors.
- Developed and strengthened relationships with project managers to ensure continuous flow of receiving new projects.
Administrative Assistant/ Receptionist
Affinity Flooring
04.2018 - 02.2022
- Greeting visitors and answering phones.
- Adjusting staff schedules and updating the master calendar.
- Coordinating staff meetings and writing minutes and meeting summaries.
- Running errands, including product pick-up & deliveries.
- Picking up supplies and office equipment.
- Filing forms and documents.
- Sending invoices and collecting receipts.
- Assisting guests with product selection, and any inquiries they may have.
- Created and maintained databases to track and record customer data.
- Processed quotes, invoices, work orders, and purchase orders.
- Created job files for each project and maintained up-to-date data in each file.
- Minor bookkeeping.
Education
High School Diploma -
Ross Sheppard High School
06.2016
Skills
- Project Coordination
- Client Relations & Communication
- Microsoft Office
- Quotating and Invoicing
- Office Administration & Data Entry
- Procurement
- Problem-Solving Under Pressure
- Quickbooks
- RFMS
- Time Management & Multitasking
Websites
Timeline
Administrative Manager
Touchtone Flooring
11.2024 - Current
Assistant Manager
Affinity Flooring
07.2023 - 08.2024
Restoration Accounts Manager
Affinity Flooring
02.2022 - 07.2023
Administrative Assistant/ Receptionist
Affinity Flooring
04.2018 - 02.2022
High School Diploma -
Ross Sheppard High School