HUNTER DAY
Victoria,Victoria BC
Summary
Summary Cheerful and upbeat Customer Service professional with history of exceeding expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through knowledge, decisive communication and focused solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Coordinator - Skin Care Specialist
Kharma Salons
02.2023 - Current
- Analyzed skin conditions and made appropriate product recommendations.
- Preformed basic waxing, tinting & all advanced facial treatments.
- Fostered friendly, warm, and exceptional customer experience.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
Marketing Coordinator
SSI Shipbuilding
- Initiated negotiations with vendors and subcontractors to maintain event budgets
- Took lead on planning sessions and making sure the teams' tasks were delegated in a manageable timeframe
- Designed contracts collected fees and booked venues for events
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Took the lead on creating SOP manuals for marketing department policies and procedures
Patient Care Coordinator
Aroga Lifestyle Medicine
01.2021 - 03.2022
- Processed incoming calls and booked in patients for a variety of different specialists and appointments
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Assembled and issued important documents such as prescriptions, lab requisitions & a variety of reports
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Provided care doing vitals & ECGs on in clinic patients.
Healthcare Aide
Lance Duby
02.2018 - 11.2020
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores
- Worked to improve patient outlook and daily living through compassionate care
- Delivered activities that supplied cognitive stimulation and entertainment
- Supervised and supported activities of daily living such as medication administration and personal hygiene.
Lead Event Coordinator
Rad Occasions
08.2019 - 10.2020
- Initiated negotiations with vendors and subcontractors to keep event budgets
- Recommended money-saving strategies for events
- Designed contracts collected fees and booked venues for events
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Childcare Provider
Heather Sedlock
03.2017 - 02.2018
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
- Balanced schedules to supply best rest, play and educational periods
- Always kept children safe and secure
- Enforced rules to teach manners and keep safe environment.
Airline Customer Service Agent
Central Mountain Air
08.2016 - 12.2016
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries
- Supplied excellent service and attention to customers when face-to-face or through phone conversations.
Education
Skin Care Specialist Diploma - Esthetics
Puinno Beauty Academy
Vancouver, BC06.2023
Skills
- Compassionate client care
- Calm and level-headed under duress
- Quality assurance controls
- Credit card payment processing
- Schedule knowledge
- Skin Rejuvenation
- Facial Massages
- Care Recommendation
- Skincare Services
- Customer Consultations
- Outstanding Client Care
- Skin Assessment
Certification
WPIC Certified Wedding Coordinator | Online
WPIC Certified Event Designer | Online
WPIC Certified Destination Wedding Specialist | Online
Social Media Marketing | Online
Scrum Master Certified | Online
Timeline
Coordinator - Skin Care Specialist
Kharma Salons
02.2023 - Current
Patient Care Coordinator
Aroga Lifestyle Medicine
01.2021 - 03.2022
Lead Event Coordinator
Rad Occasions
08.2019 - 10.2020
Healthcare Aide
Lance Duby
02.2018 - 11.2020
Childcare Provider
Heather Sedlock
03.2017 - 02.2018
Airline Customer Service Agent
Central Mountain Air
08.2016 - 12.2016
Marketing Coordinator
SSI Shipbuilding
Skin Care Specialist Diploma - Esthetics
Puinno Beauty Academy
WPIC Certified Wedding Coordinator | Online
WPIC Certified Event Designer | Online
WPIC Certified Destination Wedding Specialist | Online
Social Media Marketing | Online
Scrum Master Certified | Online
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