Hunter Chan
Ottawa,Canada
Summary
Results-oriented Systems Technician with strong technical foundation seeks challenging IT roles. Proven ability to quickly learn and apply new technologies, coupled with a commitment to transparent communication and teamwork. Eager to contribute to dynamic teams and expand expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student IT Support Technician
Cerio
09.2023 - Current
- Provisioned physical servers and Virtual machines on a weekly basis.
- Provided support in Linux and Windows environments.
- Maintained infrastructure services (DNS/DHCP, AD, LDAP).
- Provided Hands-on support for experimental hardware.
- Streamlined tasks with Ansible automation.
- Created and maintained documentation.
Barista
Bridgehead Coffee
09.2021 - 07.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Front Desk/Customer Service Administrator
N1 Thai Boxing Academy
05.2020 - 12.2022
- Answered calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage, and incorrect product amounts.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Monitored front areas so that questions could be promptly addressed.
Education
Ontario College Diploma - Computer Systems Technician (Networking)
Algonquin College of Applied Arts And Technology
Ottawa, ON08.2024
Skills
- Active Directory Administration
- Microsoft 365 Administration
- Server Management
- Fiber Optic Networks
- Virtualization (VSphere & Proxmox)
- Computer Hardware Troubleshooting
- Documentation And Reporting
- Linux systems administration
- Bash and Ansible Automation
- Strong Communication skills
Certification
- Learning Ansible - LinkedIn
- Linux System Engineer: Bash Shell Scripting for Automation - LinkedIn
- Windows Server 2019: Install and Configure Active Directory - LinkedIn
Timeline
Student IT Support Technician
Cerio
09.2023 - Current
Barista
Bridgehead Coffee
09.2021 - 07.2023
Front Desk/Customer Service Administrator
N1 Thai Boxing Academy
05.2020 - 12.2022
Ontario College Diploma - Computer Systems Technician (Networking)
Algonquin College of Applied Arts And Technology
Similar Profiles
Temi EniloloboTemi Enilolobo
Contact Centre Representative at TD BankContact Centre Representative at TD Bank
Lyslore Reine DJIWO YOTALyslore Reine DJIWO YOTA
Membership Services Coordinator at Association of Professional AdministratorsMembership Services Coordinator at Association of Professional Administrators
Tarek AsimailTarek Asimail
Physiotherapy Co-op Student at NAPhysiotherapy Co-op Student at NA