Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hunter Carlson

Summary

Dynamic Operations Manager with BCE Inc., skilled in team building and KPI tracking. Achieved significant process improvements through effective communication and cross-functional coordination. Led safety training initiatives and process improvements enhancing workplace safety and fostering a culture of excellence. Proven ability to mentor staff and drive operational success in high-pressure environments.


Overview

11
11
years of professional experience

Work History

Field Operations Manager

BCE Inc.
05.2022 - Current
  • Participated in daily safety inspections to ensure compliance with operational standards.
  • Assisted in training team members on equipment usage and safety protocols.
  • Collaborated with cross-functional teams to streamline workflow processes.
  • Monitored operational performance and identified areas for process improvement.
  • Engaged in problem-solving activities to enhance team efficiency and effectiveness.
  • Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
  • Conducted regular safety audits and implemented corrective measures, ensuring a safe working environment for all team members.

Field Operations Manager

BCE Inc.
01.2021 - 05.2022
  • Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Influenced change management strategies by providing valuable input based on firsthand experience within the field operations team.
  • Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.
  • Mentored junior staff members through coaching sessions and performance evaluations, promoting professional growth within the team.
  • Met with senior management to determine needs and develop roadmaps.
  • Led recruitment efforts for new hires within the field operations department, selecting top-quality candidates who contributed significantly to team success.

Advanced Technician

BCE Inc.
06.2016 - 01.2021
  • Diagnosed and resolved technical issues independently, enhancing workflow efficiency.
  • Trained junior technicians on equipment operation and safety protocols.
  • Led troubleshooting efforts during critical system failures, restoring operations promptly.
  • Continuously updated personal skillset through ongoing training opportunities, staying current on industry trends and best practices.
  • Collaborated with cross-functional teams to achieve project goals, streamlining communication and fostering a positive work environment.
  • Used surveying equipment to grade and measure land profiles before installation of electrical systems.

Install and Repair Technician

BCE Inc.
04.2014 - 06.2015
  • Diagnosed and repaired electronic equipment to ensure optimal functionality.
  • Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed all repair and maintenance activities promptly and to high quality standards.

Education

Bachelor of Arts - Philosophy And History

St. Francis Xavier University
Antigonish, NS
04-2016

Skills

  • Team building
  • KPI tracking
  • Incident response
  • Cross-functional coordination
  • Problem-solving
  • Effective communication
  • Crisis management
  • Risk management
  • Performance improvements
  • Hazard identification
  • Accident investigation
  • Safety training

Accomplishments

  • Quarterly Merit Distinction Award winner for Leadership and Excellence in Q1 2023, Q2 in 2024 and Q1 in 2025.
  • Recognized on numerous occasions for high quality resolutions to customer escalation incidents.
  • Local Health and Safety Co Chair- Revamped meeting structure, hazard tracking and incident investigation procedures.
  • Excellent Leadership during several major incidents ensuring prompt network recovery and effective communication with executive stakeholders
  • Consistently delivered strong efficiency and quality metrics through performance management and coaching
  • Partnered with Business Intelligence to develop new KPIs which have led to improved operational efficiency

Timeline

Field Operations Manager

BCE Inc.
05.2022 - Current

Field Operations Manager

BCE Inc.
01.2021 - 05.2022

Advanced Technician

BCE Inc.
06.2016 - 01.2021

Install and Repair Technician

BCE Inc.
04.2014 - 06.2015

Bachelor of Arts - Philosophy And History

St. Francis Xavier University

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Hunter Carlson