Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hung Ngoc Tran

El Monte

Summary

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Janus Hotel
07.2022 - 11.2024
  • Managed guest check-in and check-out processes, ensuring efficient service delivery.
  • Coordinated room bookings and reservations using hotel management software.
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Maintained accurate records of guest information and billing details in the database.

Hotel Room Attendant

A & Em Hotel
02.2018 - 04.2021
  • Ensured cleanliness and organization of guest rooms, meeting hotel standards for quality and presentation.
  • Collaborated with housekeeping team to streamline cleaning processes, enhancing overall operational efficiency.
  • Trained new staff on cleaning protocols and safety procedures, promoting adherence to hotel policies.
  • Assisted in inventory management of cleaning supplies, ensuring timely replenishment and cost-effectiveness.

Education

General Education

Nguyen Thi Dieu
Ho Chi Minh City, Vietnam
05-2002

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Team collaboration

Languages

Vietnamese
Full Professional

Timeline

Front Desk Receptionist

Janus Hotel
07.2022 - 11.2024

Hotel Room Attendant

A & Em Hotel
02.2018 - 04.2021

General Education

Nguyen Thi Dieu

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Hung Ngoc Tran