Hung Tran
Toronto,Ontario
Summary
Results-driven manager known for high productivity and efficient task completion. Excel at leadership, communication, and problem-solving to enhance store operation quality, leading to a great customer shopping experience. Strongly committed to fostering both company and personal growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Uniqlo (Yorkdale Centre - Super Large store)
Toronto, Ontario
06.2024 - Current
- Achieved global model store, 2024.
- Achieved less than a 5% complaint ratio weekly, with the daily traffic of 1,300 customers and over 3,000 customers during peak season, by utilizing customer feedback to improve customer service.
- Strictly followed the company guidelines to create a sales plan and a layout plan for the sales floor.
- Monitored the weekly business report to search for sales opportunities. Tracked the monthly budget to control costs, and ensured the store could earn a profit even when the sales trend was going down.
- Oversaw the coaching and guidance of store employees to foster advancement in daily operations.
- Making a hiring and training plan based on business needs.
- Completed frequent walk-throughs with division leaders and the VMD team to improve each division's performance.
- Collaborated with other departments within the organization to coordinate promotions, events, and special launches.
UMC (Uniqlo Manager Candidate)
Uniqlo (Eaton Centre - Flagship store)
Toronto, Ontario
02.2023 - 06.2024
- In charge of training for 8 division leaders, based on store manager feedback.
- Lead the sales floor for a minimum of 4 hours every day to enhance the customer shopping experience and avoid any potential complaints.
- Created monthly, weekly, and daily schedules for approximately 70 to 100 staff members, including part-time staff, during the peak season.
- Practiced inventory control for men's divisions.
Sales Associate
Pandora (Eaton Centre)
Toronto, Ontario
05.2022 - 12.2022
- Offered a personalized customer shopping experience, leading to exceeding personal sales targets by a minimum of 20% each shift.
- Participated in visual directives in accordance with the company's product launches.
- Restocking the sales floor and keeping the store tidy at all times.
Education
Advanced Diploma (3 Years) - Business Administration And Marketing
George Brown College
Toronto, None12-2022
Skills
- Team building and leadership
- Consultative sales
- Attention to detail
- Layout planning & inventory control
- Budgeting and cost control
- Loss prevention
- Microsoft Office Suite
Certification
- IELTS 7.0
- Advanced Google Analytics
- Microsoft Azure Fundamentals (In progress)
Languages
English
Professional
Vietnamese
Full Professional
Affiliations
- I've been doing freelance photography as a side hustle, with 100% of the profit used for supporting local Vietnamese children and homeless people since 2024
- I joined a charity program to support ethnic minorities in Ha Giang province, Vietnam (2019)
- I volunteered at an English club located in Saigon, Vietnam, with the purpose of supporting local Vietnamese people to practice speaking English (2018)
Timeline
Assistant Store Manager
Uniqlo (Yorkdale Centre - Super Large store)
06.2024 - Current
UMC (Uniqlo Manager Candidate)
Uniqlo (Eaton Centre - Flagship store)
02.2023 - 06.2024
Sales Associate
Pandora (Eaton Centre)
05.2022 - 12.2022
Advanced Diploma (3 Years) - Business Administration And Marketing
George Brown College
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