PARMEET KAUR
Edmonton
Summary
Enthusiastic Customer Service professional with expertise in communication and negotiating. A professional with strong ambition, good customer service, and crisis management abilities. Passionate about working for a reputable organization to advance my career. Quick Learner and interested in new systems and technologies. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching,mentoring sales and customer service associates with a talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kenan Advantage Group Inc.
11.2023 - 03.2025
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Demonstrated quick thinking abilities during emergencies, mitigating risks associated with potential spills or accidents involving hazardous materials.
- Ensured secure transportation by properly loading, unloading, and securing hazardous materials protocols according to safety guidelines.
- Performed emergency response duties when required, utilizing specialized knowledge of hazardous materials management during crisis situations.
- Increased efficiency with careful route planning and timely delivery of hazardous materials to designated locations.
- Maintained accurate records of 100s all dispatched calls, improving data tracking for future analysis in physical and electronic databases.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Sales Representative
Cogeco
05.2023 - 09.2023
- Actively seeking and seizing fresh business opportunities in telecom communication industry generated new leads through networking and attending industry events
- Create and maintain great client connections by communicating door-to-door and remotely by clearly and comprehending their needs
- Successfully surpassed sales quotas for months and quarters, continuously placing among top salespeople
- Managed prospects, customer interactions, and sales activity, using CRM software
- Give presentations and product demonstrations to prospective customers, highlighting the advantages of Cogeco's telecom services.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Crew Member
LULUMEMON
10.2022 - 03.2023
- Created product placement and visual merchandising schemas, maintaining attractive and inviting appearance, impacted increased seasonal sales by 22% in 45 days
- Designed effective business development strategy has designed boosted customer experience, and strategically increased customer retention by 50%
- Executed 10+ in-store marketing and engagement programs, resulting in increased opportunities & revenue realization
- Designed 50+ customized menus, verified orders, and completed end-to-end processes for improving customer experience across the lines of operations.
- Worked well with teammates and accepted coaching from the management team.
Customer Service Representative
Best Grocers
08.2022 - 10.2022
- Improved customer satisfaction by 2X through providing pleasant shopping experiences, apt product recommendations, and satisfactory complaint management
- Directed retail operations, sales events, and festival planning for store offerings, involved product launches and promotions, achieving 30% in-store profits & 40% increase in customers
- Performed sales duties including opening, closing, stocking, and inventory management using digital tools, delivered 100% accuracy
- Devised staff management planning, liaising with departments & leadership, to ensure customer concerns were promptly addressed, and boosted operational efficiency.
Cashier
BBQ Restaurant
03.2022 - 10.2022
- Promptly handled average of 40+ customer support calls, addressed concerns, managed operations and supply chain, and improved customer satisfaction score by 65%
- Arranged for delivery of items purchased and followed up with 2K+ customers to ensure receipt, increased product satisfaction by 87%
- Ensured routine operations and improved regulations and procedures through regular account checkups leading to well-balanced and recapped accounts
- Analyzed outgoing payments by creating tracking sheet and generated a single source of truth to maintain an account legacy for new operators
- Successfully completed the Often-assigned tasks of managing and servicing high-priority clients and guests due to a proven ability to quickly process requests
- Improved accuracy and efficiency by updating data entries, precisely updating caller profiles, and increased customer satisfaction by 2X by aiding queries.
Retail Associate
CIRCLE K
10.2021 - 03.2022
- Boosted sales by 20% through observation of customer behavior implementing member loyal programs, and displaying accurate knowledge of product codes and weekly specials
- Invented innovative ways to stock and display new items in store List that attracted 1.2K clients daily, created display design that enabled 80% of customers to select products without assistance
- Created business intelligence and product portfolio analysis, created KPI tracking for increasing business revenue analyzed monthly P&L reports
- Accelerated business by introducing right sales and marketing promotions, and offerings to customers, recognized upsell opportunities across SKUs and services, and achieved amplified sales by 60%
- Worked on in-store operations, helped in the lean supply chain, and spearheaded multiple strategic planning initiatives to increase customer satisfaction.
Education
Bachelor of Science -
Punjab Technical University
Post Baccalaureate Diploma - Project Management
Algoma University
2023
Skills
- MS Excel, MS PowerPoint, MS Word
- Sales Management, Customer service/ relations, Services Operations and management, Financial Statement Analysis, Inventory Management
- Soft Skills: Communication, Teamwork, Problem-Solving, Critical Thinking, Organizational Skills, Time Management, Multitasking, Team Building, Detail Oriented
- Professional telephone demeanor
- Conflict resolution
- Complaint handling
- AVAILABILITY: FULL TIME
- LEGAL STATUS: WORK PERMIT till 2026
- DRIVERS LICENCE : Class 5
- LANGUAGE: English , Punjabi, Hindi
Timeline
Customer Service Representative
Kenan Advantage Group Inc.
11.2023 - 03.2025
Sales Representative
Cogeco
05.2023 - 09.2023
Crew Member
LULUMEMON
10.2022 - 03.2023
Customer Service Representative
Best Grocers
08.2022 - 10.2022
Cashier
BBQ Restaurant
03.2022 - 10.2022
Retail Associate
CIRCLE K
10.2021 - 03.2022
Bachelor of Science -
Punjab Technical University
Post Baccalaureate Diploma - Project Management
Algoma University
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