Hunarpreet Kaur
Surrey,BC
Summary
A highly diligent and dedicated security professional with expertise in ensuring the safety and security of client properties and personnel. Seeking a position where I can utilize my skills and experience to contribute to a secure environment with a valid security licence.
Overview
2
2
years of professional experience
Work History
Janitorial Cleaner
ISS
Coquitlam, BC
02.2024 - Current
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Maintained a safe workspace by promptly addressing spills and hazards, preventing accidents.
- Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
Security Guard
Genesis Security
Surrey, BC
06.2023 - Current
- Worked at prominent venues such as BC Place, Rogers Arena, Vancouver Convention Centre, PNE Coliseum, and PNE Forum, ensuring the safety and satisfaction of thousands of visitors.
- Greeted and assisted attendees, providing clear directions and information about the event, amenities, and facility layout, enhancing the customer experience.
- Managed large crowds during events, demonstrating patience and professionalism in high-pressure situations to ensure smooth and orderly operations.
- Resolved customer inquiries and concerns promptly, maintaining a calm and approachable demeanor to foster positive interactions.
- Effectively diffused potentially challenging situations with visitors by addressing concerns respectfully, ensuring safety while prioritizing customer satisfaction.
- Coordinated with event organizers and other staff to maintain a safe and welcoming environment for all attendees.
- Provided clear guidance during emergencies, helping guide large groups to safety with confidence and care, ensuring both security and customer trust.
- Maintained a strong presence throughout the venues, assisting with crowd control, security checks, and maintaining a positive atmosphere for all guests.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Prepared and maintained detailed security reports to document incidents, observations, and activities during shifts, ensuring accurate record-keeping and compliance with safety protocols.
Education
Diploma - General Studies
Kwantlen Polytechnic University
02.2025
Skills
- Provided exceptional customer service by assisting visitors, responding to inquiries, and ensuring a positive experience while maintaining a safe and secure environment
- Maintained a professional and approachable demeanor, offering assistance and resolving concerns in a timely and courteous manner
- Handled customer complaints and inquiries, offering solutions and escalating issues when necessary to ensure satisfaction
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Janitorial Cleaner
ISS
02.2024 - Current
Security Guard
Genesis Security
06.2023 - Current
Diploma - General Studies
Kwantlen Polytechnic University