Humberto Ramos
Greater Los Angeles
Summary
Surpasses business targets by deploying winning sales and account management strategies, nurtures meaningful relationships. Recognized for reliability, effective communication, and problem-solving abilities.
Known for exceptional teamwork and adaptability in dynamic environments.
Overview
15
15
years of professional experience
Work History
KEY ACCOUNT MANAGER
GUY BROWN
05.2022 - Current
- Consistent performance leader with back-to-back annual year over year growth in 2022, 2023, and 2024.
- Collaborate with internal and external stakeholders to develop tailored account strategies, proposals and solutions aligned with customers KPI's.
- Increased sales by 53% YOY in 2023- and double-digit growth in 2024.
- Created and executed strategic account plans to hit aggressive revenue and profitability targets.
- Delivered customized business reviews and reporting to highlight results and optimize strategies.
- Conducted regular market and trend analysis to align solutions with evolving customer demands.
ACCOUNT MANAGER
SUNBELT RENTALS
03.2021 - 04.2022
- Managed a book of 50+ high-value accounts in a complex territory.
- Spearheaded pricing strategy shifts captured new business, and improved operational communication between clients and internal teams.
- Grew departmental revenue by identifying valuable accounts and guiding staff on securing and nurturing leads.
- Retained accounts, despite logistical bottlenecks, by ensuring real-time communication between the operations team and customers; educated on requesting services in advance for seamless service delivery.
- Onboarded 15 new accounts while retaining existing multimillion-dollar relationships.
PROJECT MANAGER
GUY YOCOM CONSTRUCTION
10.2020 - 03.2021
- Delivered 6-7-multimillion-dollar projects within stringent deadlines by communicating scope to all stakeholders and adhering to plans; developed requests for information (RFIs); tracked performance of ~200 direct and indirect reports.
- Strategized purchasing partnerships with 3 vendors.
- Prevented vendor conflicts by resolving invoicing issues through prompt communication.
- Further cost-effective issue resolution by proactively identifying equipment requirements, vendor availability, and optimal price packages.
- Ensured services excellence for large-scale client projects by helping build a high-performing team.
ACCOUNT MANAGER
UNITED RENTALS
02.2017 - 10.2020
- Promoted 2x in the 4-year span from Inside Sales to Sales Associate and then to Account Manager.
- Drove the acquisition and maintenance of new accounts for a competitive territory.
- Increased service rates while meeting customer budget requirements.
- Participated in pre-bid meetings; routinely communicated with customers and conducted on-site visits.
- Recognized as the 'Rookie of the Year' for attaining the highest territory revenue among 1st year sales representatives and 'Cross Sales Rep of the Year' for generating revenue across different divisions; gathered and exceeded existing and prospecting customer needs.
- Maintained detailed Salesforce records to forecast revenue and identify risks/opportunities.
- Strengthened market share by identifying and implementing sales strategies based on detailed competitive analysis.
INTERNET SALES MANAGER
M.K. SMITH CHEVROLET
01.2016 - 02.2017
- Achieved monthly sales goals and high Customer Satisfaction Index (CSI) scores by proactively addressing issues and nurturing trust-based relationships; conducted 70-100 cold calls daily.
- Provided continuous support to sales reps by leveraging bilingual skills.
- Supported customer borrowing, despite weak credit scores, by cultivating relationships with banks and leading successful negotiations.
- Prevented further decline in the credit scores by contacting banks for loan approval.
- Optimized customer experiences by offering products in line with personal preferences and affordability.
- Improved lead generation by networking with satisfied customers to build referrals.
CO-MANAGER/SALES
MINA SHOES
11.2010 - 01.2016
- Managed recruitment and hiring of ~20 highly skilled salespeople.
- Guided sales team on customer service best practices.
- Improved client retention by identifying needs through one-on-one communication.
- Helped improve sales of low-demand products and increased store footfall by developing creative advertisement strategies in collaboration with the business owner.
Education
ASSOCIATE OF ARTS - PYSCHOLOGY
MT. SAN ANTONIO COLLEGE
Skills
- Strategic Sales & Revenue Growth
- Cross-functional collaboration
- Competitive Market Analysis
- Salesforce & CRM Tools
- Account Growth & Retention
- Customer Acquisition Strategy Execution
Hobbies and Interests
- Sports
- Pickleball
- Gym
- Foodie
Languages
Spanish
Professional Working
Timeline
KEY ACCOUNT MANAGER
GUY BROWN
05.2022 - Current
ACCOUNT MANAGER
SUNBELT RENTALS
03.2021 - 04.2022
PROJECT MANAGER
GUY YOCOM CONSTRUCTION
10.2020 - 03.2021
ACCOUNT MANAGER
UNITED RENTALS
02.2017 - 10.2020
INTERNET SALES MANAGER
M.K. SMITH CHEVROLET
01.2016 - 02.2017
CO-MANAGER/SALES
MINA SHOES
11.2010 - 01.2016
ASSOCIATE OF ARTS - PYSCHOLOGY
MT. SAN ANTONIO COLLEGE
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