Humberto Miranda-Carrillo
Alhambra
Overview
19
19
years of professional experience
Work History
CSR-Underwriter
Mercury Insurance
09.2005 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Assisted clients with initiating and vetting different lines of insurance applications which included auto, home,water craft, and motorcycle policies.
- Supported sales staff by promptly working and following up with that in regards to pending applications.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Remained consistent in meeting monthly and yearly goals and requirements.
Little League Coach
Granada Park
03.2015 - 07.2019
- Instilled a team first enviornment which made for a more positive and productive practice and game climate
- Enhanced player confidence through personal practice sessions and constant feedback.
- Worked with other coaches to share best practices and techniques for an overall improved program.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
Education
High School Diploma -
Fremont High School
Los Angeles, CA06-2000
Skills
- Call center experience
- Customer focus
- Complaint handling
- Active listening
- Critical thinking
- Customer service
- Professional telephone demeanor
- Conflict resolution
- Microsoft outlook
- Computer proficiency
- Relationship building
Timeline
Little League Coach
Granada Park
03.2015 - 07.2019
CSR-Underwriter
Mercury Insurance
09.2005 - Current
High School Diploma -
Fremont High School