Overview
Work History
Education
Skills
Timeline
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Humberto Miranda-Carrillo

Alhambra

Overview

19
19
years of professional experience

Work History

CSR-Underwriter

Mercury Insurance
09.2005 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Assisted clients with initiating and vetting different lines of insurance applications which included auto, home,water craft, and motorcycle policies.
  • Supported sales staff by promptly working and following up with that in regards to pending applications.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Remained consistent in meeting monthly and yearly goals and requirements.


Little League Coach

Granada Park
03.2015 - 07.2019
  • Instilled a team first enviornment which made for a more positive and productive practice and game climate
  • Enhanced player confidence through personal practice sessions and constant feedback.
  • Worked with other coaches to share best practices and techniques for an overall improved program.
  • Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.

Education

High School Diploma -

Fremont High School
Los Angeles, CA
06-2000

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • Active listening
  • Critical thinking
  • Customer service
  • Professional telephone demeanor
  • Conflict resolution
  • Microsoft outlook
  • Computer proficiency
  • Relationship building

Timeline

Little League Coach

Granada Park
03.2015 - 07.2019

CSR-Underwriter

Mercury Insurance
09.2005 - Current

High School Diploma -

Fremont High School

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Humberto Miranda-Carrillo