Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Humberto Lopez

Corona,CA

Summary

Very outgoing, fast learner, super reliable employee who brings excellent work ethic and reliability to the workplace along with a great sense of urgency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cherry Picker Operator

Simplified Staffing Solutions
01.2025 - Current
  • Contributed to overall project success by providing accurate inventory management through precise material handling using cherry pickers.
  • Cycle counting aisles, confirming count on every box for items
  • locating lost merchandise
  • Checked items against documentation for accuracy.
  • order picking when available
  • picking single items for customer orders

Material Handler

Caleres
09.2023 - 09.2024
  • Working with RF Scanner consolidating orders into pallets shrink wrapping, and staging out for shipping
  • Processing single items for delivery, printing labels, packaging shoes
  • Decase boxes on a conveyor line with a computer station
  • Process customer orders as needed
  • Load trailer trucks as needed
  • Packed items into appropriate containers for shipment.

Mail Processor

UPS Mail Innovations
03.2023 - 09.2023
  • Processing outgoing international mail on computer station, keeping count of every piece that is scanned to ensure accuracy,
  • Build pallets and secure ready for shipment

Customer Service Representative

Kaiser Permanente
10.2021 - 06.2022
  • Assisting Employees with various types of leave of absence to fit employees needs at the National HR service center
  • Confirm proper leave documentation was received, escalade cases as needed for further review or reprocessing
  • Educating Employees on leave benefits they are entitled to and how they would be paid while on leave
  • Assisting with other queue as well as COVID-19 line for employees needing to take time off for COVID reasons
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service

The Home Depot
03.2021 - 10.2021
  • Greeting and assisting customers with any need they have from showing them where product is to helping them get everything they need for a project
  • Always keeping shelves stocked from goback items to down stocking when needed
  • Maintaining Department clean and straight as much as possible
  • Provided exceptional customer service to clients, addressing inquiries promptly and professionally.

Customer Service Representative

Incipio Technologies
01.2020 - 05.2020
  • Responsible for troubleshooting with customer issues over the phone
  • Followed company policies while delivering best benefit to customer
  • Handled customer concerns in professional manner
  • Processed online orders quickly and efficiently
  • Assisted with placement of orders, refunds, or exchanges.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Ansafone Contact Center
06.2018 - 12.2019
  • Answered over 150 calls - varying from HOA facilities, apartment complexes, doctors, and towing facilities
  • Data entry to ensure calls were dispatched correctly
  • Collected information and dispatched to ensure proper communication
  • Label exchange answering service
  • Worked within Startel System.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Call Center Agent

LKQ Pick Your
11.2017 - 05.2018
  • Assisted with various customer concerns by listening and resolving complex issues to ensure client satisfaction and repeat patronage
  • Provided excellent customer service via phone and online chat.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Call Center Agent

Ansafone Contact Center
01.2017 - 12.2017
  • Managed more than 200 calls a day and made calls to various employees or clients
  • Provided answers to questions regarding product concerns and providers
  • Provided best customer service possible to each individual with patience and professionalism.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Dispatcher

Campos Trucking
03.2016 - 12.2016
  • Managed a fleet of 30 or more vehicles at a time and coordinated with our affiliate companies and clientele
  • Inbound and outbound calls to drivers and management of facilities
  • Gave drivers new trailer numbers and address for deliveries
  • Reviewed all of the runs nationwide and ensured process was moving smoothly and on schedule
  • Sent out records/reports for the day via email to our affiliates and offices nationwide.

Education

High School Diploma -

Corona High School
Corona, CA
05.2013

Skills

  • Bilingual
  • Multitasking
  • Time management
  • Customer service
  • Data entry
  • Warehousing
  • Material Handler
  • Order picking
  • Equipment operation
  • OSHA
  • Attention to detail

Certification

OSHA Cherry Picker Certification

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Cherry Picker Operator

Simplified Staffing Solutions
01.2025 - Current

Material Handler

Caleres
09.2023 - 09.2024

Mail Processor

UPS Mail Innovations
03.2023 - 09.2023

Customer Service Representative

Kaiser Permanente
10.2021 - 06.2022

Customer Service

The Home Depot
03.2021 - 10.2021

Customer Service Representative

Incipio Technologies
01.2020 - 05.2020

Customer Service Representative

Ansafone Contact Center
06.2018 - 12.2019

Call Center Agent

LKQ Pick Your
11.2017 - 05.2018

Call Center Agent

Ansafone Contact Center
01.2017 - 12.2017

Dispatcher

Campos Trucking
03.2016 - 12.2016

High School Diploma -

Corona High School
Humberto Lopez