Humberto Lopez
Corona,CA
Summary
Very outgoing, fast learner, super reliable employee who brings excellent work ethic and reliability to the workplace along with a great sense of urgency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cherry Picker Operator
Simplified Staffing Solutions
01.2025 - Current
- Contributed to overall project success by providing accurate inventory management through precise material handling using cherry pickers.
- Cycle counting aisles, confirming count on every box for items
- locating lost merchandise
- Checked items against documentation for accuracy.
- order picking when available
- picking single items for customer orders
Material Handler
Caleres
09.2023 - 09.2024
- Working with RF Scanner consolidating orders into pallets shrink wrapping, and staging out for shipping
- Processing single items for delivery, printing labels, packaging shoes
- Decase boxes on a conveyor line with a computer station
- Process customer orders as needed
- Load trailer trucks as needed
- Packed items into appropriate containers for shipment.
Mail Processor
UPS Mail Innovations
03.2023 - 09.2023
- Processing outgoing international mail on computer station, keeping count of every piece that is scanned to ensure accuracy,
- Build pallets and secure ready for shipment
Customer Service Representative
Kaiser Permanente
10.2021 - 06.2022
- Assisting Employees with various types of leave of absence to fit employees needs at the National HR service center
- Confirm proper leave documentation was received, escalade cases as needed for further review or reprocessing
- Educating Employees on leave benefits they are entitled to and how they would be paid while on leave
- Assisting with other queue as well as COVID-19 line for employees needing to take time off for COVID reasons
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service
The Home Depot
03.2021 - 10.2021
- Greeting and assisting customers with any need they have from showing them where product is to helping them get everything they need for a project
- Always keeping shelves stocked from goback items to down stocking when needed
- Maintaining Department clean and straight as much as possible
- Provided exceptional customer service to clients, addressing inquiries promptly and professionally.
Customer Service Representative
Incipio Technologies
01.2020 - 05.2020
- Responsible for troubleshooting with customer issues over the phone
- Followed company policies while delivering best benefit to customer
- Handled customer concerns in professional manner
- Processed online orders quickly and efficiently
- Assisted with placement of orders, refunds, or exchanges.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Ansafone Contact Center
06.2018 - 12.2019
- Answered over 150 calls - varying from HOA facilities, apartment complexes, doctors, and towing facilities
- Data entry to ensure calls were dispatched correctly
- Collected information and dispatched to ensure proper communication
- Label exchange answering service
- Worked within Startel System.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Call Center Agent
LKQ Pick Your
11.2017 - 05.2018
- Assisted with various customer concerns by listening and resolving complex issues to ensure client satisfaction and repeat patronage
- Provided excellent customer service via phone and online chat.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Call Center Agent
Ansafone Contact Center
01.2017 - 12.2017
- Managed more than 200 calls a day and made calls to various employees or clients
- Provided answers to questions regarding product concerns and providers
- Provided best customer service possible to each individual with patience and professionalism.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Dispatcher
Campos Trucking
03.2016 - 12.2016
- Managed a fleet of 30 or more vehicles at a time and coordinated with our affiliate companies and clientele
- Inbound and outbound calls to drivers and management of facilities
- Gave drivers new trailer numbers and address for deliveries
- Reviewed all of the runs nationwide and ensured process was moving smoothly and on schedule
- Sent out records/reports for the day via email to our affiliates and offices nationwide.
Education
High School Diploma -
Corona High School
Corona, CA05.2013
Skills
- Bilingual
- Multitasking
- Time management
- Customer service
- Data entry
- Warehousing
- Material Handler
- Order picking
- Equipment operation
- OSHA
- Attention to detail
Certification
OSHA Cherry Picker Certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cherry Picker Operator
Simplified Staffing Solutions
01.2025 - Current
Material Handler
Caleres
09.2023 - 09.2024
Mail Processor
UPS Mail Innovations
03.2023 - 09.2023
Customer Service Representative
Kaiser Permanente
10.2021 - 06.2022
Customer Service
The Home Depot
03.2021 - 10.2021
Customer Service Representative
Incipio Technologies
01.2020 - 05.2020
Customer Service Representative
Ansafone Contact Center
06.2018 - 12.2019
Call Center Agent
LKQ Pick Your
11.2017 - 05.2018
Call Center Agent
Ansafone Contact Center
01.2017 - 12.2017
Dispatcher
Campos Trucking
03.2016 - 12.2016
High School Diploma -
Corona High School
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