Very outgoing, fast learner, super reliable employee who brings excellent work ethic and reliability to the workplace along with a great sense of urgency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cherry Picker Operator
Simplified Staffing Solutions
01.2025 - Current
Contributed to overall project success by providing accurate inventory management through precise material handling using cherry pickers.
Cycle counting aisles, confirming count on every box for items
locating lost merchandise
Checked items against documentation for accuracy.
order picking when available
picking single items for customer orders
Material Handler
Caleres
09.2023 - 09.2024
Working with RF Scanner consolidating orders into pallets shrink wrapping, and staging out for shipping
Processing single items for delivery, printing labels, packaging shoes
Decase boxes on a conveyor line with a computer station
Process customer orders as needed
Load trailer trucks as needed
Packed items into appropriate containers for shipment.
Mail Processor
UPS Mail Innovations
03.2023 - 09.2023
Processing outgoing international mail on computer station, keeping count of every piece that is scanned to ensure accuracy,
Build pallets and secure ready for shipment
Customer Service Representative
Kaiser Permanente
10.2021 - 06.2022
Assisting Employees with various types of leave of absence to fit employees needs at the National HR service center
Confirm proper leave documentation was received, escalade cases as needed for further review or reprocessing
Educating Employees on leave benefits they are entitled to and how they would be paid while on leave
Assisting with other queue as well as COVID-19 line for employees needing to take time off for COVID reasons
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service
The Home Depot
03.2021 - 10.2021
Greeting and assisting customers with any need they have from showing them where product is to helping them get everything they need for a project
Always keeping shelves stocked from goback items to down stocking when needed
Maintaining Department clean and straight as much as possible
Provided exceptional customer service to clients, addressing inquiries promptly and professionally.
Customer Service Representative
Incipio Technologies
01.2020 - 05.2020
Responsible for troubleshooting with customer issues over the phone
Followed company policies while delivering best benefit to customer
Handled customer concerns in professional manner
Processed online orders quickly and efficiently
Assisted with placement of orders, refunds, or exchanges.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Ansafone Contact Center
06.2018 - 12.2019
Answered over 150 calls - varying from HOA facilities, apartment complexes, doctors, and towing facilities
Data entry to ensure calls were dispatched correctly
Collected information and dispatched to ensure proper communication
Label exchange answering service
Worked within Startel System.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Call Center Agent
LKQ Pick Your
11.2017 - 05.2018
Assisted with various customer concerns by listening and resolving complex issues to ensure client satisfaction and repeat patronage
Provided excellent customer service via phone and online chat.
Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Call Center Agent
Ansafone Contact Center
01.2017 - 12.2017
Managed more than 200 calls a day and made calls to various employees or clients
Provided answers to questions regarding product concerns and providers
Provided best customer service possible to each individual with patience and professionalism.
Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Dispatcher
Campos Trucking
03.2016 - 12.2016
Managed a fleet of 30 or more vehicles at a time and coordinated with our affiliate companies and clientele
Inbound and outbound calls to drivers and management of facilities
Gave drivers new trailer numbers and address for deliveries
Reviewed all of the runs nationwide and ensured process was moving smoothly and on schedule
Sent out records/reports for the day via email to our affiliates and offices nationwide.