Tabinda Hassan
Winnipeg,MB
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
The Brick
12.2021 - Current
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Technology Sales Associate
Staples
06.2021 - 12.2021
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Demonstrated products and specific features at customer locations and special events.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Educated new sales staff on store policies and customer support operations.
- Enhanced customer satisfaction by promptly addressing concerns and providing exceptional service.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Sales Associate
The Brick
07.2019 - 06.2021
- Prioritized helping customers over completing other routine tasks in store.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Primary School Teacher
Delhi Public School
05.2008 - 09.2016
- Implemented classroom management improvements to enhance class morale and engagement.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Designed daily lesson plans customized to student needs.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Created study guides, research materials and syllabi for students.
- Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Developed communicative relationships with students and parents to support learning.
- Addressed consistent behavior problems with students, parents and senior staff.
- Developed learning objectives for each subject area to quantify learning and set benchmarks.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Mentored new teachers within the school community by sharing best practices, lesson plans, and advice on navigating common challenges faced in the profession.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Kept classroom clean, organized, and safe for students and visitors.
- Maintained positive and professional classroom environment throughout school year.
- Fostered a love of reading in students by creating an engaging classroom library with diverse literature selections and promoting independent reading time.
Education
Master of Arts - English
Kalyani University
Calcutta, IN2007
Bachelor of Arts - Psychology
University of Calcutta
Calcutta, IN2004
Skills
- Dispute Resolution
- Follow-up skills
- Issue and Complaint Resolution
- Professional telephone demeanor
- Prioritization
- Call Management
- Client Relations
- Money handling abilities
- Document Control
- Transaction Processing
- Consultative Sales
- Complaint Investigation
- Relationship Building
- Computer Proficiency
- Policies and Procedures Adherence
- Direct Sales
- Calm Under Pressure
- Assertiveness
- Customer Education
- Customer Account Management
- Employee Coaching
- Warranty Service
- Inbound Call Management
- Billing Adjustments and Refunds
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Full Professional
Urdu
Native or Bilingual
Timeline
Customer Service Representative
The Brick
12.2021 - Current
Technology Sales Associate
Staples
06.2021 - 12.2021
Sales Associate
The Brick
07.2019 - 06.2021
Primary School Teacher
Delhi Public School
05.2008 - 09.2016
Master of Arts - English
Kalyani University
Bachelor of Arts - Psychology
University of Calcutta
Similar Profiles
Dushica BochvarovaDushica Bochvarova
Sales Associate at The BrickSales Associate at The Brick
Jayden HammerJayden Hammer
Sales Representative at The BrickSales Representative at The Brick
Émile PapineauÉmile Papineau
Customer Service Representative at The BrickCustomer Service Representative at The Brick
Darwin MugunthanDarwin Mugunthan
Merchandiser at The BrickMerchandiser at The Brick
Nicholas SattlerNicholas Sattler
Folder Operator at Premier PrintingFolder Operator at Premier Printing