Tabinda Hassan
Winnipeg,MB
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
The Brick
12.2021 - Current
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Technology Sales Associate
Staples
06.2021 - 12.2021
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Demonstrated products and specific features at customer locations and special events.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Educated new sales staff on store policies and customer support operations.
- Enhanced customer satisfaction by promptly addressing concerns and providing exceptional service.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Sales Associate
The Brick
07.2019 - 06.2021
- Prioritized helping customers over completing other routine tasks in store.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Primary School Teacher
Delhi Public School
05.2008 - 09.2016
- Implemented classroom management improvements to enhance class morale and engagement.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Designed daily lesson plans customized to student needs.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Created study guides, research materials and syllabi for students.
- Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Developed communicative relationships with students and parents to support learning.
- Addressed consistent behavior problems with students, parents and senior staff.
- Developed learning objectives for each subject area to quantify learning and set benchmarks.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Mentored new teachers within the school community by sharing best practices, lesson plans, and advice on navigating common challenges faced in the profession.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Kept classroom clean, organized, and safe for students and visitors.
- Maintained positive and professional classroom environment throughout school year.
- Fostered a love of reading in students by creating an engaging classroom library with diverse literature selections and promoting independent reading time.
Education
Master of Arts - English
Kalyani University
Calcutta, IN2007
Bachelor of Arts - Psychology
University of Calcutta
Calcutta, IN2004
Skills
- Dispute Resolution
- Follow-up skills
- Issue and Complaint Resolution
- Professional telephone demeanor
- Prioritization
- Call Management
- Client Relations
- Money handling abilities
- Document Control
- Transaction Processing
- Consultative Sales
- Complaint Investigation
- Relationship Building
- Computer Proficiency
- Policies and Procedures Adherence
- Direct Sales
- Calm Under Pressure
- Assertiveness
- Customer Education
- Customer Account Management
- Employee Coaching
- Warranty Service
- Inbound Call Management
- Billing Adjustments and Refunds
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Full Professional
Urdu
Native or Bilingual
Timeline
Customer Service Representative
The Brick
12.2021 - Current
Technology Sales Associate
Staples
06.2021 - 12.2021
Sales Associate
The Brick
07.2019 - 06.2021
Primary School Teacher
Delhi Public School
05.2008 - 09.2016
Master of Arts - English
Kalyani University
Bachelor of Arts - Psychology
University of Calcutta
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