Humayra Khatun
Brandon,Manitoba
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Lead Payment and Reward Representative
President's Choice Financial, Loblaw Companies Ltd.
Brandon, MB
09.2019 - Current
- Actively engage with customers to educate and promote President's Choice Financial products
- Understand customer needs to make appropriate recommendations
- Offer exceptional advice and product knowledge
- Create excitement around the product offering, by being a subject matter expert and advocate for the brand/product
- Approach each situation with confidence and enthusiasm to promote and sell our wide-selection of products and solutions
- Open new personal and non-personal accounts, and provide access to automated banking machine, telephone banking and online banking services
- Interview applicants for personal, mortgage, student and business loans
- Promote the sale of deposit, investment, credit and loan products and services
- Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment and other financial goals
- Research and evaluate loan applicant's financial status, references, credit and ability to repay the loan
- Complete credit and loan documentation
- Submit credit and loan applications to branch or credit manager with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected
- Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action
- Review and update credit and loan files
- Act as joint custodian for cash and securities
Financial Sales Representative
Second Dimension International Marketing Ltd.
Winnipeg, MB
01.2017 - 08.2019
- Interact with consumers to promote the President's Choice Financial branded Master Card in grocery store locations
- Complete credit card applications on behalf of the consumer
- Ensure all credit card application policies are followed when processing new client credit card applications, including but not limited to, verifying the applicant has valid Canadian, Provincial or Federally issued ID, etc
- Upon the client completing the credit card application ensure to provide them with all supporting information including but not limited to the application tare sheet, educational material/pamphlets related to the credit card etc
- Complete all required training within specified timelines to ensure product knowledge is up-to-date and relevant for the customer
- Perform duties and responsibilities as outlined in the training manual
- Maintain punctuality
- Arrive for my shift no later than 15 minutes prior to my scheduled start time to ensure that I have time to set-up, change and be ready on time
- Ensure all scheduled shifts are completed
- Follow on-site protocol for checking in, reporting, set-up and take down
- Achieve all goals and objectives as outlined by my supervisor including sales, revenue and client experience
- Ensure all collateral display is visible, straight, and displayed correctly
- Properly distribute featured promotional materials according to SDI instructions
- Ensure that my uniform is clean, tidy and worn correctly at all times
- Continue to build the growth of the brand by communicating the information set out in the SDI Training Manual or received through SDI during course of program
- Direct any challenges or concerns to the program supervisor
- Work well with and have respect for my supervisor, other team members, and consumers
- Follow policies around operations, theft and fraud, health and safety, etc
- Outlined within the policies & procedures manual
- Follow operational guidelines to ensure location is meeting all compliance standards
- Complete additional assigned tasks delegated by Supervisor.
Customer Service Representative
Bank Asia Ltd
Khulna, Bangladesh
02.2016 - 08.2016
- Conducted all accounts payable and receivable transactions and recorded data accurately
- Processes loan and mortgage applications and negotiates terms for compensation or gain
- Sold and cross-sold insurance products for established and new customers
- Explain each option and the pros and cons of each to assist customers in making a decision
- Prepare monthly and annual financial reports for clients to show progress or lack
- Attend conferences regarding new financial strategies and options available to corporate clients
Education
Graduate Diploma - Accounting and Pay-roll administration
Robertson College
Winnipeg, MB04.2024
BBA - Business Administration
Khulna University
Khulna, Bangladesh08.2016
Skills
- Customer Service
- Friendly and Outgoing
- Multitasking and Organization
- Team Collaboration
- Financial Procedures Adherence
- Relationship Building
- Registration Management
- Problem-Solving
- Flexible Schedule
- Information Collection
- Proficient in MS Offcie Suite (MS word, Excel, PowerPoint), Outlook, Video conferencing and web browsing
Languages
English
Professional
Bengali
Native/ Bilingual
Hindi
Limited
Timeline
Lead Payment and Reward Representative
President's Choice Financial, Loblaw Companies Ltd.
09.2019 - Current
Financial Sales Representative
Second Dimension International Marketing Ltd.
01.2017 - 08.2019
Customer Service Representative
Bank Asia Ltd
02.2016 - 08.2016
Graduate Diploma - Accounting and Pay-roll administration
Robertson College
BBA - Business Administration
Khulna University
Similar Profiles
Ivin SinghIvin Singh
PAYMENT & REWARD, SALES REPRESENTATIVE at Loblaw Companies Ltd., Presidents Choice Financial BankPAYMENT & REWARD, SALES REPRESENTATIVE at Loblaw Companies Ltd., Presidents Choice Financial Bank
Akhil Bhargav VaranasiAkhil Bhargav Varanasi
Payments and Rewards Representative at President's Choice FinancialPayments and Rewards Representative at President's Choice Financial
MARIAM ONWUAMAMARIAM ONWUAMA
Presidents Choice Bilingual Customer Representative at President's Choice FinancialPresidents Choice Bilingual Customer Representative at President's Choice Financial