Humayra Asha
Regina,Saskatchewan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Travelodge by wyndham regina
Regina, SK
10.2023 - Current
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
Front Desk Agent
Meridian Inn & Suites
Regina, SK
06.2023 - 10.2023
- Greeting customers in a professional and friendly manner.
- Resolving customer complaints promptly and courteously.
- Scheduling reservations for groups and special events.
- Handling payment processing and provided customers with receipts and proper bills and change.
- Writing and maintaining incident reports, daily activity logs and other documents as requested by management.
- Supervising daily operations of hotel front desk in absence of manager.
Front Desk Supervisor
Toronto Don Valley Hotel & Suites
01.2023 - 05.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Supervisor
Mandi Afandi
10.2021 - 02.2023
- Assist with daily deposits, revenue records, ordering, and inventory
- Interviewed, hired and trained new employees for production positions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Hospitality Operations Internship
Centennial College
01.2022 - 04.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Barista
Marcello Market & Deli
03.2021 - 09.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Cashier
Bamiyan Kabob
06.2019 - 07.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
Diploma - HOSPITALITY- Hotel operations management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2022
Skills
- Microsoft Office Suite (PowerPoint, Word)
- Productivity Software ( Micros Opera, SynXis Property Hub)
- Invoicing and Billing
- Supervision & Leadership
- Task delegation
- Quality assurance
- Scheduling
- Performance review
- Issue Resolution
- Fluent in English,Bengali,Hindi and Urdu
- First Aid/ CPR
Timeline
Front Desk Receptionist
Travelodge by wyndham regina
10.2023 - Current
Front Desk Agent
Meridian Inn & Suites
06.2023 - 10.2023
Front Desk Supervisor
Toronto Don Valley Hotel & Suites
01.2023 - 05.2023
Hospitality Operations Internship
Centennial College
01.2022 - 04.2022
Supervisor
Mandi Afandi
10.2021 - 02.2023
Barista
Marcello Market & Deli
03.2021 - 09.2021
Cashier
Bamiyan Kabob
06.2019 - 07.2020
Diploma - HOSPITALITY- Hotel operations management
Centennial College of Applied Arts And Technology
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