Humairaa Pathan
Toronto,Canada
Overview
5
5
years of professional experience
Work History
Sales Specialist
Structube
Toronto, Ontario
01.2026 - Current
- Achieved $30,000 monthly sales, exceeding store targets by 10% through proactive product recommendations and upselling strategies.
- Resolved 50+ customer inquiries per day, maintaining a 95% satisfaction rating.
- Processed 100+ orders weekly and maintained accurate records, improving order tracking efficiency by 20%.
Customer Service Representative
Tjx Canada- Marshalls and Homesense
Toronto, Canada
09.2022 - 01.2026
- Delivered service to 300+ customers daily,.
- Managed cash office operations and reconciliations, processing $50,000+ daily with 100% accuracy.
- Implemented loss prevention strategies, reducing store theft by 15% annually.
Client Solution Specialist (Contract)
Aritzia
Toronto, Canada
10.2024 - 02.2025
- Handled 50+ customer cases per day across phone, live chat, and email, achieving an average SPH of $75.
- Reduced average handling time to 9 minutes per case, increasing daily resolution capacity by 20%.
- Maintained 99% order and data accuracy using SAP, CCS, and CyberSource platforms.
Restaurant Team Lead
Osmows Shawarma
Toronto, Canada
03.2022 - 01.2023
- Trained 3+ new employees, increasing team efficiency by 25%.
- Managed back-of-house operations to ensure 100% compliance with health and safety standards.
- Achieved 95% on-time order fulfillment, improving customer satisfaction scores.
IT Help Desk/Administrative Agent
Unity Distributors
Ndola, Zambia
06.2021 - 12.2021
- Provided technical support to 50+ end-users weekly, maintaining a 95% issue resolution rate.
- Managed 100+ user accounts, updated technical documentation, and streamlined ticket tracking, improving workflow efficiency by 30%
Education
Advanced Diploma - Computer programming and Analysis
Humber College
Toronto, ONSkills
Programming: Java, JavaScript, Python, SQL/PLSQL
Databases: Hive, HDFS Architecture, Pig, MySQL
Tools / Platforms: SAP, CCS, CyberSource, Apache Zeppelin, VS Code, AWS, Nodejs
Soft Skills: Retail Operations, Sales, Customer & Technical Support, Project Management, Communication, Problem Solving
Projects
- Big Data Analysis using Zeppelin and Hive: Led a project using Apache Zeppelin, Hive, HDFS Architecture, and Pig to analyze extensive datasets, extracting and presenting key insights. Applied advanced knowledge of SQL and PL SQL to optimize data queries and analysis.
- Java Chess Game Development: Designed and developed a functional chess game in Java, incorporating complex game mechanics. Applied Object-Oriented Programming principles and JavaScript for front-end interactions and used React for dynamic interface updates.
- Java Spring Clothing Warehouse Distribution Center: Developed a robust warehouse distribution system using Java Spring, enhancing inventory management and order processing. Integrated Node.js for server-side logic and AWS for cloud deployment, ensuring scalability and security. Applied Network Security best practices to safeguard sensitive data.
Timeline
Sales Specialist
Structube
01.2026 - Current
Client Solution Specialist (Contract)
Aritzia
10.2024 - 02.2025
Customer Service Representative
Tjx Canada- Marshalls and Homesense
09.2022 - 01.2026
Restaurant Team Lead
Osmows Shawarma
03.2022 - 01.2023
IT Help Desk/Administrative Agent
Unity Distributors
06.2021 - 12.2021
Advanced Diploma - Computer programming and Analysis
Humber College