Humaira Tasnuva
Whitewood,Canada
Summary
Results-driven professional with extensive experience in administration, HR management, and retail operations. Skilled in recruitment, employee development, and operational optimization. Committed to fostering a positive workplace culture and enhancing organizational efficiency through strategic HR insights and hands-on management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Retail Manager
Co-op Grocery
09.2023 - Current
- Supervised, trained, and motivated staff to ensure high performance and adherence to store policies.
- Managed information systems by maintaining accurate records, performing regular data audits, and ensuring data security.
- Provided general administrative support, including scheduling meetings, answering telephones, email correspondence, and office organization as needed.
- Assisted in budget management and financial planning, aligned with maintaining detailed records and accurate documentation, scheduling and payroll.
- Built relationships with key stakeholders within and outside the company, contributing to overall success.
- Evaluate and refine agenda development processes to enhance efficiency and effectiveness.
- Coordinated and administered the annual performance evaluation process for all employees, ensuring adherence to policies and procedures and timelines.
Retail Supervisor
Sobeys University Park
07.2022 - 09.2023
- Managed day-to-day operations of office facilities, ensuring a safe, efficient, and well-maintained working environment.
- Delivered excellent customer service and resolved customer and employee complaints, both in-person and virtually.
- Scheduled workers and delegated tasks to meet customer and business demands efficiently.
- Prepare, review, and distribute accurate monthly reports to support business decision-making and operational planning.
- Managed information systems infrastructure, ensuring reliability, security, and optimal performance.
- Reported on store performance, sales data, and customer feedback to inform decision-making.
- Adhered to safety and security measures, contributing to overall policy compliance.
Sales Associate
Bath and Body Works
03.2022 - 06.2022
- Effectively implemented sales strategies within a dynamic and collaborative team environment.
- Met sales goals through active customer engagement and support for product replenishment.
- Educated clients on promotional offerings and products through persuasive selling tactics.
- Assisted with floor set execution, window changes, visual presentation and marketing placement as needed.
- Accurately processed POS transactions, ensuring data accuracy and completeness.
Customer Care Representative
Real Canadian Superstore
10.2021 - 06.2022
- Assisted numerous customers daily with a positive demeanor and a strong commitment to ensuring customer satisfaction.
- Addressed customer complaints and provided timely solutions, maintaining detailed records of interactions.
- Maintained up-to-date knowledge of products and promotions to assist customer.
- Handle incoming calls, emails, and other communications, responding promptly and professionally, and directing inquiries to appropriate staff members.
- Encouraged customers to explore available products and services during service, account management, and order calls.
HR Administrator
Linde Bangladesh
12.2018 - 03.2021
- Administered new hire documents through employee tracking system and managed employee records with confidentiality.
- Managed and facilitated the internal movement of employees, including staffing, transfers, separations, retraining activities, compensation, absences, probationary periods, years of services, performance management and evaluations.
- Updated HR database with new employee information, changes in benefits, and Tax forms, Workers Pension plan.
- Coordinated and led all phases of recruitment, including posting job ads, screening applicants, interviewing, and making hiring recommendations.
- Assisted with the onboarding process for new employees by providing required documentation and guiding them through company policies, procedures.
- Ensured adherence to safety protocols and promoted healthy work practices to safeguard employee well-being.
- Efficiently manage executives' calendars, schedule appointments, and coordinate meetings, ensuring optimal use of their time.
- Monitored compliance with labor laws and regulations to mitigate litigation risks and uphold workplace equity and diversity.
- Prepared and distributed payroll reports, summaries, and analyses for management review.
- Ensured alignment of training initiatives with organizational goals and employee development needs.
Education
Masters in Human Resource Development -
University of Regina
Regina, SK04.2023
BBA - Human Resource Management
United International University
10.2018
Skills
- Interpersonal and Communication Skill
- Conflict Resolution
- Analytical and Critical Thinking
- Decision-making skill
- Policy Review and Compliance
- Meet Deadlines
- Detail Oriented
- Agenda Development
- Ability to Work Independently
- Strong Multi-Tasking
- Training and Development
- Ability to Prioritize
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- 2nd runner up in StockOx 2017
- 1st runner up in Corporate Gladiators 2016
- Certified as Spelling BEE in UIU English Language Club
- Participated in 'UIU Mega hunt' (UIU Intra Versity Cultural Competition) contest in 2017
- Awarded "Employee of the Month" twice, recognized as a "Hall of Fame" employee at Linde Bangladesh.
- Honored with the "Employee of the Month" title once at Bath and Body Works.
- Won the "Mystery Shopper" award three times at Sobey University Park.
Languages
English
Professional Working
Certification
- Certificate on "Mastering Your Communication Skills" at bdjobs
- Certificate on "Leadership for Administrative Professional" at bdjobs
- Certificate on "Business English for Executives and Corporate Professionals" at Linde Bangladesh
- Certificate on "Customer Service Skills" at Bath and Body Works.
- Certificate on “Situational Leadership” at Borderland Co Op
- Certificate on "Diversity and Inclusion" at Borderland CO OP
- Certificate on "Effective Communication" at Borderland CO OP
- Certificate on "Creating a safety culture" from Sobeys University park
·
Timeline
Assistant Retail Manager
Co-op Grocery
09.2023 - Current
Retail Supervisor
Sobeys University Park
07.2022 - 09.2023
Sales Associate
Bath and Body Works
03.2022 - 06.2022
Customer Care Representative
Real Canadian Superstore
10.2021 - 06.2022
HR Administrator
Linde Bangladesh
12.2018 - 03.2021
BBA - Human Resource Management
United International University
Masters in Human Resource Development -
University of Regina
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