Summary
Overview
Work History
Education
Skills
Timeline
Generic

Humaira Paracha

North York ,ON

Summary

Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules, and eager to help organization improve operations.

Seasoned Administrator focused on business and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings 8 years of progressive business experience in service industry .

Energetic leader promotes 8 years of industry experience with superior record of accomplishment. Ambitious and highly motivated admin officer surpasses demanding objectives and achieves or exceeds set goals.

Highly-organized consumer service with 8 years facilitating workflows. Promotes interdepartmental collaboration through teamwork. Demonstrated expertise in project and document management.

Versatile Administrator familiar with Service industry standards and best practices. Offers years of leadership experience with special focus on client service .

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Self-motivated Office Admin brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Talented customer service Rep goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Overview

23
23
years of professional experience

Work History

Administration Officer

PcNix Computers
North York , Ontario
04.2018 - Current
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Implemented improved processes for data extraction with less errors and faster processing.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Coached employees through day-to-day work and complex problems.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.

Customer Service Representative

Westfair Foods LTD
Winnipeg, MB
06.2003 - 02.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Effective liaison between customers and internal departments.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.

Education

Bachelors Of Bussiness Management - Sales And Marketing

London Collage of Management
Pakistan
10.2001

Skills

  • Recordkeeping
  • Schedule Maintenance
  • Office Supply Ordering
  • Invoice Preparation
  • Travel Arrangements
  • Budgeting

Timeline

Administration Officer

PcNix Computers
04.2018 - Current

Customer Service Representative

Westfair Foods LTD
06.2003 - 02.2006

Bachelors Of Bussiness Management - Sales And Marketing

London Collage of Management
Humaira Paracha