Summary
Overview
Work History
Education
Skills
Languages
Volunteer tasks
Timeline
CustomerServiceRepresentative

Huma Qadeer

Saskatoon,Saskatchewan

Summary

To secure a rewarding teaching position that allows me to merge my deep-rooted passion for education with my commitment to cultivating a stimulating and nurturing classroom environment. Seeking an opportunity to utilise my creative teaching techniques, strong interpersonal skills, and ability to tailor lessons to diverse learning styles.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Kids World Shop
10.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Facilitated an improved user experience by helping customers navigate the site.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Primary Teacher

Ayesha Lasani Montessori and Senior School
04.2016 - 10.2020
  • Designed and implemented engaging lesson plans
  • Delivered differentiating instruction to meet diverse learning needs
  • Utilized various teaching methodologies to enhance student understanding

Primary Teacher

The Educators (High School)
12.2010 - 12.2014
  • Utilized technology for seamless communication and collaboration
  • Clear and effective communication with students, parents, and colleagues
  • Designed fair and comprehensive assessments to evaluate student progress
  • Provided constructive feedback to encourage growth and improvement

Primary Teacher

AL-Madinah Public School
09.2008 - 12.2010
  • Utilized technology for seamless communication and collaboration
  • Clear and effective communication with students, parents, and colleagues
  • Designed fair and comprehensive assessments to evaluate student progress
  • Provided constructive feedback to encourage growth and improvement

Education

Master of Science - Science in Education

Brunel University of London
Uxbridge
08.2023

Master of Science - International Relations (IR)

Preston University Islamabad
Islamabad
01.2016

Bachelor of Science - Math and Computer

University of Punjab
Rawalpindi
01.2008

Skills

  • Creativity and Imagination
  • Literacy Development
  • Classroom Resources Management
  • Team Collaboration
  • Communication Skills
  • Active listening
  • Critical thinking
  • Customer relations
  • Customer service

Languages

English
Professional Working
Urdu
Native or Bilingual

Volunteer tasks

Preston University:

I voluntarily worked in my University events.I am helpful towards my team members and colleagues.

National Commission for child Welfare and Development (NCCWD).

I worked as volunteer for the organisation in different projects mainly focused on children welfare.

Timeline

Customer Service Representative

Kids World Shop
10.2022 - 01.2023

Primary Teacher

Ayesha Lasani Montessori and Senior School
04.2016 - 10.2020

Primary Teacher

The Educators (High School)
12.2010 - 12.2014

Primary Teacher

AL-Madinah Public School
09.2008 - 12.2010

Master of Science - International Relations (IR)

Preston University Islamabad

Bachelor of Science - Math and Computer

University of Punjab

Master of Science - Science in Education

Brunel University of London
Huma Qadeer