RODRIGO OLAYA
Sherbrooke,QC
Summary
Experienced international relations professional with two master's degrees: one in contemporary migrations and the other in urban and regional planning. Excellent Spanish, English, and French knowledge, with good teamwork, problem-solving, and organizational set skills.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE HOST
Tim Hortons
09.2023 - 11.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
IMMIGRATION AND CONSULAR SERVICES OFFICER
Ministry Of Foreign Affairs Of Colombia
04.2018 - 02.2023
- Managed of over 1,000 citizens in different consular services such as legal certification of documents for use abroad.
- Analyzed document data to comply with Ministry requirements for international validity.
- Addressed public questions, complaints and requests and provided necessary assistance.
RESEARCH INTERNSHIP IN IMMIGRATION AND INTEGRATION
Center For Migration Studies And Research
04.2017 - 09.2017
- Gathering information from academic databases to produce research articles
- Analysis of academic references to homogenize bibliography
- Participation in the creation of an information system for a research center.
IMMIGRATION AND CONSULAR SERVICES OFFICER
Ministry Of Foreign Affairs Of Colombia
02.2016 - 11.2016
- Offer advice and assistance to customers, paying attention to their needs
- Maintain customer satisfaction through forward-looking strategies to meet customer needs and solve their problems
- Addressed public questions, complaints and requests and provided necessary assistance.
Education
Master's Degree - Urban and Regional Planning
University of The Andes
Bogotá, Colombia2023
Interuniversity Master - Interuniversity Master: Contemporary Migration
Autonomous University of Barcelona
Barcelona, Spain2017
Bachelor's Degree - International Relations
Rosario University
Bogotá, Colombia2015
Skills
- Experience in local governance
- Knowledge of Office suite
- City and County Regulations
- Autonomous, responsible, and organized
- Knowledge of international migrations in cities
- Experience in data pre-processing
- Relevant experience with public service
- Experience in data analysis and synthesis
- Ability to learn
- Customer Support
- With good teamwork, problem-solving, and organizational set skills
Timeline
CUSTOMER SERVICE HOST
Tim Hortons
09.2023 - 11.2023
IMMIGRATION AND CONSULAR SERVICES OFFICER
Ministry Of Foreign Affairs Of Colombia
04.2018 - 02.2023
RESEARCH INTERNSHIP IN IMMIGRATION AND INTEGRATION
Center For Migration Studies And Research
04.2017 - 09.2017
IMMIGRATION AND CONSULAR SERVICES OFFICER
Ministry Of Foreign Affairs Of Colombia
02.2016 - 11.2016
Master's Degree - Urban and Regional Planning
University of The Andes
Interuniversity Master - Interuniversity Master: Contemporary Migration
Autonomous University of Barcelona
Bachelor's Degree - International Relations
Rosario University
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