Huiming Guo
Vancouver
Summary
Practiced Shop Salesperson with 4 years of experience increasing profitability and traffic of diverse retailers. Works effectively with cross-functional teams and managers to achieve business goals. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Crius Financial Services Corporation
2023.05 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Authored business documents to organize and emphasize information quickly and effectively.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrator
Bio-International Laser Clinic
2022.12 - 2023.03
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Aided colleagues, managers and customers through regular communication and assistance.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed social media content for marketing, including poster design, image and text creation by various applications utilization.
Sales Design Consultant
Secret Location Ventures Ltd.,
2021.08 - 2022.12
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increase.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Handled massive email campaign, business phone calls and after-sales service for customer relationship cultivation.
- Performed event coordination for larger parties and gatherings.
Sales Associate
KOKKO MADE Enterprise Inc.
2018.05 - 2019.08
- Guaranteed top guest experience through customized servicing, identifying and addressing individual needs.
- Maintained merchandise and attractive displays to optimize customer experience and promote key brands.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Used product knowledge, sales abilities and customer relations skills.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Generated client retention by accurately organizing and executing brand collaboration shows and events.
Education
BBA - Energy Management
Yorkville University
Vancouver, BC03.2022
Skills
- Positive Customer Engagement
- Team Cooperation
- Document Control
- Office Administrative Management
- Graphics Creation
- Brand Awareness
- Social Media Engagement
- Inbound Phone Call / Email Handling
- Proficiency in MS Office, Zenoti, Shopify, Lightspeed, Canva.
Additional Information
Cantonese, Mandarin, and English
Timeline
Administrative Assistant
Crius Financial Services Corporation
2023.05 - Current
Administrator
Bio-International Laser Clinic
2022.12 - 2023.03
Sales Design Consultant
Secret Location Ventures Ltd.,
2021.08 - 2022.12
Sales Associate
KOKKO MADE Enterprise Inc.
2018.05 - 2019.08
BBA - Energy Management
Yorkville University
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