Justin Velasco
Markham,ON
Summary
A dynamic professional with a proven track record in customer service and operational coordination within healthcare environments. Providing extensive leadership equipped with a demonstrated ability to leverage technology for data integrity and a proactive approach to improving operational quality positions them as a valuable contributor. Ready to bring a combination of strong customer service, operational coordination, and communication skills, they are poised to enhance overall organizational success.
Overview
2
2
years of professional experience
Work History
Customer Support Representative
Compass Group
Toronto, ON
12.2021 - Current
- Provided immediate response to all customer inquiries regarding hospital duties within the transportation and environmental departments
- Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
- Leveraged technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
- Sparks accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
- Responded to customer inquiries ensuring customers receive timely resolution and accurate information
- Keep up to date with changes in workflow, policy, and product knowledge.
Diagnostic Imaging Coordinator
Compass Group
10.2023 - 01.2024
- Acted as a liaison between Diagnostic Imaging and other departments to ensure all requests for imaging are completed in a timely manner.
- Reviewing clinical indications in order to prioritize and coordinate protocols for DI requests in order to determine the order that exams must be scheduled.
- Communicated with the Inter-professional team members, including physicians/radiologists, physician navigators, and other clinical staff to help coordinate urgent exams and connect relevant individuals in order to provide transfer of accountability
- Organize the flow of patients and add-on requests to ensure operational efficiency and maximizing resource utilization
- Arrange patient transfers as needed and follow-up on any delays proactively
- Possess excellent interpersonal skills to communicate effectively and diplomatically with patients, visitors, staff, clinicians, and others in-person, electronically and over the telephone.
Education
Bachelor of Commerce - Marketing
Humber College
Toronto, ON06-2023
Skills
- Leadership
- Project Management
- Teamwork
- Adaptability
- Detail-Orientation
- Time Management
- Communication & Interpersonal Skills
- Data Analysis
- Self-starter
- Creative Thinking
- Design Thinking
- Microsoft 365
- Writing and Editing
Timeline
Diagnostic Imaging Coordinator
Compass Group
10.2023 - 01.2024
Customer Support Representative
Compass Group
12.2021 - Current
Bachelor of Commerce - Marketing
Humber College
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