Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

HUGUES MALOU KAPYA

OTTAWA,ONTARIO

Summary

Dynamic bilingual customer service representative with proven expertise at Luiza Mining Development L.M.D. Skilled in technical troubleshooting and team collaboration, enhancing customer satisfaction by 30%. Adept at confirming language preferences and delivering proactive outreach. Excels in fast-paced environments, leveraging fluent bilingualism to address customer needs and drive service excellence.

Overview

19
19
years of professional experience

Work History

BILUINGAL CUSTOMER SERVICE REPRESENTATIVE

LUIZA MINING DEVELOPMENT L.M.D
01.2021 - 01.2023
  • Confirming customers' language preferences as you assist them
  • Addressing queries, complaints, and recommendations furnished by customers.
  • Redirecting customers to the pertinent department, if needed.
  • Deferring to management in instances of uncertainty.
  • Answering questions about a company's products or services.
  • Processing orders and transactions.
  • Resolving issues and troubleshooting technical problems
  • Providing proactive customer outreach.
  • Delivering information about a company's offerings.
  • Collecting and analyzing customer feedback.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.

GENERAL LABOUR

PALLAYPACK INC
Montreal, QC
02.2017 - 12.2019
  • Packing and loading.
  • Tasks included painting, flooring repair, housekeeping, electrical repairs, and heating and air conditioning system.
  • Provided general labour support during busy periods.
  • Performed general cleaning tasks such as wiping down counters, mopping floors, emptying trash cans.

GENERAL LABOR AND QUALITY INSPECTION

DRAKE INTERNATIONAL
Montreal, QC
02.2006 - 10.2015
  • Transport raw materials, finished products, and equipment throughout the plant manually or using powered equipment.
  • Check and weigh materials and products.
  • Sort, pack, crate, and package materials and products.
  • Assist machine operators, assemblers, and other workers.
  • Approves finished products by confirming specifications.
  • Conducting visual and measurement tests.
  • Returning products for rework.
  • Confirming rework.
  • Document inspection results by completing reports and logs.
  • Summarising rework and waste.
  • Inputting data into the quality database.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

GENERAL LABOUR

GOODYEAR
Montreal, QC
08.2005 - 01.2006
  • Assist machine operators, assemblers, and other workers.
  • Check and weigh materials and products.
  • Sort, bilingual customer service representative, create and package materials and products.
  • Clean work areas and equipment.
  • Provided general labour support during busy periods.
  • Performed general cleaning duties such as sweeping floors or wiping down surfaces after events have concluded.

Cashier/ Cook /Maintenance/General Laborer

McDONALDS RESTAURANT
Montreal, QC
01.2004 - 07.2005
  • Processed customer transactions efficiently and accurately at a fast-paced restaurant.
  • Assisted customers with menu selections and answered queries about food items.
  • Maintained cleanliness and organisation of the dining area for a pleasant experience.

Education

Agronomy And Crop Science

UNIVERSITE DE KINSHASA
Kinshasa, D.R.C
01.2001

High School Diploma -

INSTITUT TECHNIQUE AGRICOLE DE PIMBO
Ituri/Democratic Republic Of Congo
01-1993

Skills

  • Bilingual communication
  • Customer service
  • Technical troubleshooting
  • Team collaboration
  • Language preference confirmation
  • Call center experience
  • Fluent bilingualism

References

References available on request

Timeline

BILUINGAL CUSTOMER SERVICE REPRESENTATIVE

LUIZA MINING DEVELOPMENT L.M.D
01.2021 - 01.2023

GENERAL LABOUR

PALLAYPACK INC
02.2017 - 12.2019

GENERAL LABOR AND QUALITY INSPECTION

DRAKE INTERNATIONAL
02.2006 - 10.2015

GENERAL LABOUR

GOODYEAR
08.2005 - 01.2006

Cashier/ Cook /Maintenance/General Laborer

McDONALDS RESTAURANT
01.2004 - 07.2005

Agronomy And Crop Science

UNIVERSITE DE KINSHASA

High School Diploma -

INSTITUT TECHNIQUE AGRICOLE DE PIMBO

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