Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Hobbies
Timeline
Generic

Hugo Tam

Pickering,ON

Summary

A proven team leader with years of experience not only organizing and working with team members but also developing and maintaining professional work relationships with both team members and clients. Develops strategies to maximize work efficiency and improve client experience whether in a commercial or clinical setting. Actively seek feedback and methodologies to improve own skillset and within that, as well as proficiency with clinical skills. Proactively advocates for client safety and on their behalf if concerns arise that require it.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Team Lead

The Alley
01.2019 - Current
  • Trained new team members according to corporate standards in recipe methodology & execution, customer service, and proper sanitation & cleanliness standards.
  • Promoted positive and efficient work environment by developing a standardized work flow amongst co-workers, open communication between all employees and employer, and highlighting potential issues and hazards with manager/employer including suggestions to either eliminate or minimize said issues.
  • Maintained commitment with to corporate standards in terms of product execution, professionalism with customer satisfaction, and addressing customer needs to maintain customer relations.
  • Influenced positive changes within the workplace through waste reduction strategies and adherence to company expectations.

Figure Skating Coach

Self-employed
09.2010 - 08.2018
  • Evaluated and instructed students in individual and group environments to either match or exceed Skate Canada expectations.
  • Planned, organized, and conducted 15+ hours of individual lessons and 15+ hours of group sessions per week. As well, conducted off-ice conditioning for high performance athletes to support a positive experience and to instill self confidence.
  • Completed continuing education requirements via Skate Canada to maintain compliance and understanding of current coaching standards.
  • Planned season goals with individual athletes, evaluated pre-competition mental conditioning, and active goal setting to maximize performance both physically and mentally.
  • Developed and maintained relationships with coaches through personal networking of various clubs in the Greater Toronto Area to assist with athlete development.

Education

No Degree - Science With A Focus On Forensics And Biology

Trent University
Peterborough, ON

Bachelor of Science - Nursing

Ontario Tech University
Oshawa, ON
05.2026

Ontario College Diploma - Culinary Management

George Brown College
Toronto, ON
08.2019

Skills

  • Client centered service
  • Vital signs monitoring and head to toe assessments
  • Clinical documentation and reporting (EPIC)
  • Patient advocacy
  • Performance monitoring and improvement
  • Issue resolution
  • Effective and open communication with team members
  • Experience with a wide range of clinical skills (wound dressings, medication administration etc)

Languages

English
Native or Bilingual
Chinese (Cantonese)
Limited Working

Affiliations

  • RNAO - Student Ambassador, Student Liaison (Durham chapter) (2023 - current)
  • NSO (RNAO) - Policy & Political Action Officer (2024 - 2025)

Certification

CPR - HCP, renewed annually

Hobbies

Avid home cook and baker, I spend much of my free time (when I am not reading on healthcare related topics) is to learn more about my next baking project. 

Timeline

Team Lead

The Alley
01.2019 - Current

Figure Skating Coach

Self-employed
09.2010 - 08.2018

No Degree - Science With A Focus On Forensics And Biology

Trent University

Bachelor of Science - Nursing

Ontario Tech University

Ontario College Diploma - Culinary Management

George Brown College

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Hugo Tam