Hugo Pessoa
Network Specialist
Calgary,AB
Summary
Experienced IT specialist with a strong determination and expertise in IT Infrastructure, complex projects, ticket management, and system configuration. With a proven track record of over 10 years, successfully delivered projects and improved operational efficiency for large companies.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Network Specialist
Telus Communications
Edmonton, Canada
2019.09 - Current
- Successfully trained and developed a Datacenter team, fostering a culture of continuous improvement and technical excellence
- Made critical decisions for mission-critical environment projects and infrastructure changes in the advisory Board and Technical Advisory Board meetings
- Configured and installed various network devices and services, including routers, switches, and servers from different vendors and Systems (Cisco, Juniper, HP, IBM, Palo Alto)
- Deployed, configured, and maintained network equipment that supported LAN/WAN activities
- Managed Datacenter assets, projects, operations, and space & power requirements to ensure effective resource allocation and utilization
- Provided technical assistance for continuous improvement of ITSM processes and tools, optimizing operational efficiency
- Effectively communicated with stakeholders to ensure satisfaction with project management services and product delivery
Network Technician
CNI – Canadian Network Installation
Edmonton, Canada
2018.01 - 2019.09
- Datacenter, TELUS Toll Building / Government Buildings, Configured and installed various network devices and services, including routers and switches Cisco in government buildings
- Maintained network and server equipment to ensure optimal performance and reliability
- Developed plans for Installations and decommissioning IT/Network devices, following industry best practices
- Troubleshot and repaired network LAN issues, identifying root causes and implementing appropriate solutions
Project Engineer
Telefonica Group
Sao Paulo, Sao Paulo
2009.07 - 2015.09
- Prepared cost reports and budget estimates for projects, ensuring that financial resources were allocated appropriately and project costs were effectively managed
- Led contractor teams in complex installation projects, overseeing the entire process from planning to execution, ensuring timely completion and adherence to quality standards
- Managed and controlled capital budgets associated with projects, ensuring that financial resources were utilized efficiently and within approved limits
- Performed triage, fault isolation, and remediation of network events, swiftly identifying and resolving issues to minimize downtime and maintain smooth network operations
- Managed the installation and configuration of routers, switches, and servers, ensuring proper functionality and seamless integration within the network infrastructure
- Supplied technical details and status updates to customer service centers, technical support organizations, and executive management teams, effectively communicating project progress, technical issues, and resolution plans.
System Engineer
SKY (DirecTV)
Sao Paulo, Brazil
2007.07 - 2009.07
- Installed and configured telecommunication equipment for satellite broadcast, ensuring smooth operation and reliable transmission
- Conducted testing and troubleshooting to resolve any technical issues that arose during installation
- Collaborated with cross-functional teams to ensure seamless integration of the equipment into the existing network infrastructure
- Monitored network systems and promptly responded to any performance degradation or network-related incidents
- Ensured smooth operation of systems hardware, monitoring performance, and addressing any hardware-related issues
- Troubleshot system failures and hardware malfunctions, implementing appropriate solutions and collaborating with vendors for support as needed.
Datacenter Technician
NET Jundiai
, Brazil
2005.11 - 2007.07
- Monitored network performance, system availability, and reliability to ensure optimal functioning of datacenter operations
- Configured and installed a diverse range of network devices and services, including routers, switches, firewalls, load balancers, VPN, and Quality of Service (QoS) mechanisms
- Maintained electrical and network equipment, ensuring regular checks and necessary repairs or replacements
- Conducted rigorous testing and troubleshooting of electrical and network equipment to identify and resolve issues promptly
- Oversaw infrastructure installation testing and turn up to guarantee seamless integration and functioning of new systems.
Education
Some College (No Degree) - Business Analysis, Telecommunication Services
University of Calgary
Calgary, AB 2023.08 - Current
MBA - Telecommunications
Federal Fluminense University
Rio De Janeiro 2012.01 - 2013.05
Bachelor of Engineering -
Mackenzie University
Sao Paulo 2004.01 - 2008.05
Skills
Project Management tools (MS Project, Jira)Datacenter Infrastructure (Power & HVAC)Change Management (ITSM/BMC-Remedy)Routing and Switching (Cisco, Juniper)Microsoft 365 TechnologiesAuto-Cad / Microsoft VisioProblem-SolvingTeamwork
Certification
PMP - Project Management Professional
Timeline
PMP - Project Management Professional
2023-09
Some College (No Degree) - Business Analysis, Telecommunication Services
University of Calgary
2023.08 - Current
ITIL Foundations
2022-01
Network Specialist
Telus Communications
2019.09 - Current
Network Technician
CNI – Canadian Network Installation
2018.01 - 2019.09
MBA - Telecommunications
Federal Fluminense University
2012.01 - 2013.05
Project Engineer
Telefonica Group
2009.07 - 2015.09
System Engineer
SKY (DirecTV)
2007.07 - 2009.07
Datacenter Technician
NET Jundiai
2005.11 - 2007.07
Bachelor of Engineering -
Mackenzie University
2004.01 - 2008.05