Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hugo McGregor

Toronto,ON

Summary

Friendly and ambitious young professional with a passion for marketing, sales and customer service. Proven track record in current role at Kensington Tours, achieving over $1.2m in sales this fiscal year alone (FY25) and formally mentoring other colleagues in addition to my own workload. I take great pleasure in building strong relationships with clients and vendors, and creating unforgettable experiences that secure loyal customers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Luxury Travel Consultant / Destination Expert

Kensington Tours
02.2024 - Current
  • Responsible for selling luxury private-guided tours to direct clients and travel agents.
  • Achieved $1.2+ million in sales in FY25.
  • Built strong relationships with clients and secured repeat business through exceptional communication and personalized service.
  • Earned title of 'Destination Expert' in the UK, Ireland and France via expanding my specialized product knowledge
  • Managed complex itineraries for multi-city trips from the booking stage through to clients' return home.
  • Consistently exceeded sales targets by proactively seeking to grow my client base and upsell products where beneficial.
  • Invited to become a company mentor in February 2025 to help coach new hires and other colleagues.

Literary Agent Assistant

Brennan Artists Associates
10.2022 - 10.2023
  • Acted as personal assistant to the sole literary agent of a boutique Scottish talent agency, whose client portfolio consisted of 35+ writers and directors.
  • Sought to maximize efficiency through managing my boss' inbox, scheduling meetings and maintaining a detailed database of clients' scripts and contracts.
  • Packaged clients' original work and pitched it during meetings with producers.
  • Quadrupled my boss' book of contacts during my time with the agency through outreaching to production companies and reviving old connections.
  • Managed entire agency's social media, ensuring all channels were kept up-to-date with client projects.

Party Host

Sharky & George
10.2021 - 09.2022
  • Hosted children's parties, corporate training events and other functions across London.
  • Promoted to 'Wingman' after 5 months — the company's second-highest ranked role.
  • Enhanced children's party experience by incorporating themed activities and games tailored to their interests.
  • Maximized client satisfaction by anticipating potential challenges during events and proactively addressing them before they became issues.
  • Managed multiple bookings concurrently without sacrificing quality or attention to detail, demonstrating exceptional organizational and time management skills.

Brand Ambassador

Kurt Geiger
11.2019 - 08.2021
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Increased through building strong rapport with customers and recommending appropriate products based on their needs.
  • Consistently ranked as the store's top-earner in terms of sales.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.

Administrative Assistant

Christie Griffith
12.2016 - 10.2019
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responsible for building and maintaining a new database to track company documents and ensure the business adhered to the terms of the new UK Data Protection Act 2018.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Packaged and hand-delivered corporate gifts to clients across Glasgow and Edinburgh.

Education

Bachelor of Arts - Philosophy And Film & TV Studies

University of Glasgow
Glasgow, UK
06-2021

Skills

  • Relationship building
  • Product expertise
  • Strategic thinking
  • Operations management
  • Self-motivation
  • Adaptability

Certification

  • Travel Industry Council of Ontario (TICO)

Timeline

Luxury Travel Consultant / Destination Expert

Kensington Tours
02.2024 - Current

Literary Agent Assistant

Brennan Artists Associates
10.2022 - 10.2023

Party Host

Sharky & George
10.2021 - 09.2022

Brand Ambassador

Kurt Geiger
11.2019 - 08.2021

Administrative Assistant

Christie Griffith
12.2016 - 10.2019

Bachelor of Arts - Philosophy And Film & TV Studies

University of Glasgow

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Hugo McGregor