Hugo Machado
Burnaby,British Columbia
Summary
Customer-focused professional with a background in administrative support and software design, currently advancing studies in Computer Science at Capilano University. Demonstrates strong skills in customer service, teamwork, and sales support, with a proven ability to adapt and communicate effectively in dynamic environments. Multilingual capabilities enhance service delivery and foster positive customer experiences in retail settings.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Termikas
Amparo, SP, Brazil
04.2025 - 08.2025
- Managed invoices for received products, and controlled product entry/exit.
- Organized and processed customer orders
- Provided administrative support in daily office routines
- Developed strong organizational and detail-oriented skills
- Utilized office software to create spreadsheets and manage contact lists.
- Answered questions from customers regarding products and services offered by the company.
- Maintained organized filing systems for easy access to records.
Software Designer
Incubatec
Amparo,SP, Brazil
06.2024 - 11.2024
- Collaborated with a team to design and organize user-friendly software systems, ensuring accuracy and attention to detail
- Communicated with clients to understand needs, improving customer satisfaction and problem-solving skills
- Managed multiple tasks under deadlines, strengthening time management and adaptability
- Supported colleagues and worked in a team-oriented environment to reach common goals
- Gained experience in presenting ideas clearly and working with diverse groups, skills directly applicable to customer service and retail teamwork
Education
Associate of Science - Computing Science
Capilano University
North Vancouver04-2029
High School Diploma -
Portage High School
Portage, IN05-2024
English Diploma - English Language Studies
SSLC – Sprott Shaw Language College
Vancouver, BC08-2022
Skills
- Customer Service & Sales
- Point of Sale (POS) Systems & Cash Handling
- Teamwork & Collaboration
- Strong Communication Skills
- Time Management & Organization
- Visual Merchandising & Inventory Support
- Multilingual: English, Portuguese, Spanish
Accomplishments
- Completed English Diploma at SSLC – Sprott Shaw Language College (Vancouver, 2022)
- Achieved 100% on Cambridge Assessment English Proficiency Test – 2020
- Successfully participated in High School Exchange Program in the USA (2023–2024)
- Recognized for multilingual communication skills: Portuguese (Native), English (Advanced), Spanish (Intermediate)
- Contributed to academic and professional projects requiring teamwork, organization, and problem-solving
- Microsoft Office Suite (Word, Excel, PowerPoint) – Proficient
Timeline
Administrative Assistant
Termikas
04.2025 - 08.2025
Software Designer
Incubatec
06.2024 - 11.2024
Associate of Science - Computing Science
Capilano University
High School Diploma -
Portage High School
English Diploma - English Language Studies
SSLC – Sprott Shaw Language College
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