Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Hugo Hitchcock

Riverside

Summary

I am well educated and have received two degrees both in Political Science. I started my college career early on as I was was enrolled at my local community college, Riverside Community College, while enrolled in high school. I transferred to Norco college in the same school district to continue my studies before transferring to the University of California, Riverside. I have 4 years experience in customer service which has allowed me to grow my communication skills and management skills. I also well trained in working with superiors and fellow co workers of similar rankings.

Overview

5
5
years of professional experience

Work History

Customer Service

Chipotle Restaurant
01.2021 - Current
  • Enhanced customer service skills by conducting comprehensive training sessions for bartenders.
  • Provided exceptional customer service, fostering repeat business from satisfied clients.
  • Increased customer service ratings significantly through personable service.
  • Exhibited excellent communications and customer service relations skills.
  • Contributed to positive online reviews by delivering exceptional customer service.

Catering Server

Citrus Grove Catering
09.2023 - 09.2024
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Adhered to all health and safety regulations while serving food and beverages.

Education

Bachelor of Arts - Political Science

University of California, Riverside
Riverside, CA
06-2024

Associate of Arts - Political Science

Norco College
Norco, CA
06-2022

Skills

  • Customer service and support
  • Customer service experience
  • Customer service optimization
  • Customer service analysis
  • Customer service improvement

Interests

  • Law
  • Political Science
  • Film
  • Art
  • Digital media
  • Music

Timeline

Catering Server

Citrus Grove Catering
09.2023 - 09.2024

Customer Service

Chipotle Restaurant
01.2021 - Current

Bachelor of Arts - Political Science

University of California, Riverside

Associate of Arts - Political Science

Norco College
Hugo Hitchcock