HUGO FLORES

Prepared and managed payroll and labor reports

• Developed weekly schedules to align labor with business levels and operational demand

• Oversaw daily laundry operations to ensure brand and Forbes Five-Star standards

• Managed all uniform programs, including employee uniforms, management attire, and guest dry cleaning services

• Directed dry cleaning services for guest and internal garments

• Managed linen and uniform inventories, par levels, and cost controls

• Partnered with Engineering and Housekeeping to maintain equipment performance and workflow efficiency

• Ensured proper chemical usage, safety compliance, and ongoing team training

Directed daily housekeeping operations for guest rooms and public areas

• Ensured consistent Forbes and luxury brand service standards through inspections and coaching

• Prepared payroll and scheduling for large teams

• Led hiring, training, and development of staff and supervisors

• Maintained quality control through regular property tours and audits • Supported budgeting, inventory management, and departmental compliance

Prepared Payroll for and forwarded all correspondence in a timely manner, experienced with Kronos payroll services

• Ensured quality control through regular property tours

• Cultivate a positive atmosphere with motivated high preforming employees

• Screened job applicants, hire new employees, and recommend promotions transfers and dismissals

• Ensured proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for the team members and ensure proper labeling of hazardous supplies

• Led custodial team to ensure cleanliness and safety standards across all facilities.
• Developed and implemented efficient cleaning schedules to optimize staff productivity.
• Trained new employees on best practices for equipment use and safety protocols.
• Conducted regular inspections to maintain compliance with health regulations and operational standards.
• Established procedures to provide a safe working environment, including complying with OSHA , State, Local, Federal , and KTI regulations

Trained and developed staff to meet company requirements

• Assisted with development of policies and procedures to ensure rooms , hallways, and other facilities were maintained clean, safe, and secure condition

• Adhere to operating budgets to prevent any shortfalls

• Compiled annual recommendations of end of fiscal year budget

• Oversaw weekly scheduling and developed improvement plans

• Lead a staff of 200+ full time and part time employees and supervsiors

• Managed housekeeping inventory supply and required par levels

• Maintained AAA and Five Star Diamond standard

Preformed inspections of rooms, and public areas to ensure staff work quality

• Worked closely with sales and banquets departments to ensure proper accommodations for guest request

• Completed monthly inventory reports

• Monitored professional appearance and grooming to meet workplace standards and sympathetically addressed any issues with employees

• Managed housekeeping keys, supplies, tools, and equipment