Hugo Fernandez-Ceja
Watsonville
Summary
Dependable and motivated professional with extensive experience in customer service, technical support, and print services. Recognized for exceptional communication skills and a quick learning ability, consistently delivering high-quality results while prioritizing customer satisfaction. A reliable team member thriving in fast-paced environments, adept at adapting to new challenges and fostering positive client relationships. Committed to enhancing operational efficiency and contributing to team success through a proactive approach and dedication to excellence.
Overview
12
12
years of professional experience
Work History
Merchandise Associate, Tech Associate, and Print Specialist
Staples
08.2018 - Current
- Assist customers with printing, merchandise, and technology services
- Deliver high-quality customer service in a fast-paced retail environment
- Maintain and replace weekly merchandise tags and signage
- Operate Xerox machines and support copy/print production
- Use Photoshop, Excel, and Publisher to support print projects
- Manage multiple customer requests while maintaining accuracy
- Consult with customers by phone and email to understand project needs
Hands-On Educator
07.2016 - 10.2016
- Taught youth safe machine and tool use
- Organized materials and maintained a clean workspace
- Encouraged creativity through arts and crafts activities
Neighborhood Services
Food Distributor
06.2014 - 06.2015
- Prepared and heated food for distribution to students
- Distributed meals efficiently and safely
- Logged temperatures and meal quantities daily
Education
No Degree -
Cabrillo College
Aptos01.2020
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Ceiba College Prep Academy
Watsonville, CA01.2018
Skills
- Exceptional verbal and written communication
- Bilingual — proficient in both English and Spanish
- Strong quality-focused customer service
- Experience consulting with customers in person, by phone, and email
- Knowledge of Xerox machines and print operations
- Proficient in Photoshop, Microsoft Excel, and Microsoft Publisher
- Organization, prioritizing, and multitasking
- Experience changing and organizing weekly merchandise tags
- Fast and effective problem solving and customer support
- Reliable and detail-oriented team player
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Merchandise Associate, Tech Associate, and Print Specialist
Staples
08.2018 - Current
Hands-On Educator
07.2016 - 10.2016
Neighborhood Services
Food Distributor
06.2014 - 06.2015
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Ceiba College Prep Academy
No Degree -
Cabrillo College