Hugo Estrada
Murrieta
Summary
Professional with proven track record in delivering client-focused solutions and driving impactful results. Adept at analyzing client needs, developing tailored strategies, and optimizing processes to enhance client satisfaction. Known for strong collaboration skills, adaptability, and consistently meeting and exceeding expectations. Skilled in communication, problem-solving, and project management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Solutions Specialist
Cox Automotive
07.2022 - Current
- Consistently exceeding monthly attainment goals year over year with an above average quality success rate.
- Effectively utilizing my field inspector by scheduling him to service milk runs and active clients.
- Providing quality inspections with a very low percentage of arbitrations resulting in benefiting the companies bottom line.
- Maintaining a close relationship with my trade desk partners to help drive sales.
- Collaborated with my CSE partners closely to help grow our territory and onboard new clients and set up new account managers.
- Developed tailored solutions to meet client needs and enhance user experience.
- Analyzed client feedback to identify trends and implement process improvements.
- Facilitated regular client check-ins to assess satisfaction and address concerns proactively.
- Established strong relationships with clients, fostering loyalty through exceptional service delivery.
- Resolved client conflicts with diplomacy and professionalism, preserving valuable business relationships.
FIELD INSPECTOR III
COX AUTOMOTIVE
07.2021 - 07.2022
- Conducted comprehensive inspections of automotive equipment for compliance with industry standards.
- Provided valuable input for company-wide training initiatives aimed at improving Field Inspector performance.
- Utilized critical thinking skills to identify irregularities and discrepancies in reports, leading to enhanced data accuracy.
- Collaborated with cross-functional teams to address inspection findings and implement corrective actions.
- Trained new inspectors on safety protocols and inspection techniques, enhancing team efficiency.
- Utilized advanced diagnostic tools to assess vehicle conditions, ensuring accurate reporting of defects.
- Developed and maintained detailed inspection reports, facilitating improved communication with supervisors and management.
- Streamlined inspection processes by identifying inefficiencies and recommending best practices for improvement.
- Mentored junior inspectors, fostering a culture of continuous learning and professional development within the team.
Screen Printer
Active Impressions
09.2020 - 12.2020
- Manual screen printer with duties including coating and exposing screens, setting up and printing multi color jobs on a 10 color 8 station manual press and also on a 6 color 4 station manual press, also set up jobs on the 10 color automatic m&r press. mostly did manual printing.
Screen Print Operator
California T's
12.2017 - 03.2020
- California t's - Temecula, CA December 2017 to March 2020 Screen printer/stencil creator Reclaim, coat and burn screens, setup and print multicolor jobs on 2 m&r sportsman automatic presses, also ran smaller jobs on 6 color 4 station m&r chameleon, Expert color matching and pantone mixing skills with plastisol, water base and discharge inks.Proficient with heat transfers for jerseys and polyester apparel. Currently rehired and employed with this company although they have changed ownership.
SUPPLY ASSOCIATE-RECONDITIONING ASSOCIATE
CARMAX
09.2013 - 12.2017
- Supply associate in charge of receiving and stocking supplies in the designated rooms for the entire store such as office supplies, automobile parts, detailing supplies and chemicals. Also responsible for ordering automobile parts and any needed store supplies. worked in the supply department for a year and then transferred departments to become a reconditioning associate with multiple tasks including, interior and exterior detail.
NIGHT SHIFT LEAD SCREEN PRINTER
Merch Connection Incorporated
12.2010 - 07.2012
- Lead Screen Printer/ Night Shift Leader In charge of setting up and printing multicolor jobs on two M&R automatic machines while meeting strict deadlines. Proficient using a manual press 6 color 4 station workhorse for smaller jobs. Experienced with mixing inks and pantones using a Rutland Digital Mixing System. Competent in screen preparation for all types of high mesh and low mesh artworks, excellent quality control with minimal product waste.My experience and industrious work ethic helped increase profits by 10% and reduced waste by 10%.
Lead Screen Printer
Unisource Apparel Incorporated
09.2009 - 12.2010
- Screen Printer/Quality control Supervisor Setup and print multicolor jobs on a M&R Sportsman 8 color automatic press. Expert pantone mixing and color matching skills. Performed quality control procedures by collecting and inspecting random samples during production to identify any necessary adjustments and corrections. Screen exposing and reclaiming expert. Responsible for meeting or exceeding shipping deadlines on due dates. Also performed scheduled maintenance and or repairs on machinery with my mechanical background. Achieved a 100% customer satisfaction rate due to my high standards for quality and excellence, which also increased profits for the company by 10% with such a low percentage of returns and defects.
Insurance Estimator/Collision Repair Specialist
Estrada's Collision Experts
05.2005 - 08.2009
- Estrada's Collision Experts 5/2005- 8/2009 South Gate, California Insurance Estimator/Collision Repair Specialist Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair .Review repair cost estimates with automobile repair shop to secure agreement on cost of repairs. Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage .Evaluate practicality of repair as opposed to payment of market value of vehicle before accident. Determine salvage value on total-loss vehicle .Prepare insurance forms to indicate repair cost estimates and recommendations. Arrange to have damage appraised by another appraiser to resolve disagreement with shop on repair cost. Tear down vehicles for damage inspections by insurance companies.
screenprinter
California Tee Screen Printing and Embroidery
04.2003 - 05.2005
- California Tee Screen Printing and Embroidery Temecula, Ca 4/01/2003 - 5/20/2005 California Tee Screen Printing and Embroidery Temecula, Ca Screen printer/stencil creator Reclaim, coat and burn screens, setup and print multicolor jobs on 2 M&R sportsman automatic presses, also ran smaller jobs on 6 color 4 station M&R chameleon, color match and mix plastisol inks, shipping and receiving, operated heat transfer machine for jerseys.
Education
High School Equivalency Diploma -
General High School Curriculum
san bernardino, CASkills
- Customer satisfaction
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Relationship building
- Self motivation
- Conflict resolution
- Professionalism
- Continuous improvement
Accomplishments
- Achieved a low arbitration rate by completing quality inspections with accuracy and efficiency.
- Maintained an above average quality success rate year over year by adapting the one more car mentality.
Certification
- 11/2005 CCC cerritos college
- 01/2005 2005 - 2005 Cerritos College Cerritos, cerritos college
Languages
Spanish
Full Professional
Timeline
Client Solutions Specialist
Cox Automotive
07.2022 - Current
FIELD INSPECTOR III
COX AUTOMOTIVE
07.2021 - 07.2022
Screen Printer
Active Impressions
09.2020 - 12.2020
Screen Print Operator
California T's
12.2017 - 03.2020
SUPPLY ASSOCIATE-RECONDITIONING ASSOCIATE
CARMAX
09.2013 - 12.2017
NIGHT SHIFT LEAD SCREEN PRINTER
Merch Connection Incorporated
12.2010 - 07.2012
Lead Screen Printer
Unisource Apparel Incorporated
09.2009 - 12.2010
Insurance Estimator/Collision Repair Specialist
Estrada's Collision Experts
05.2005 - 08.2009
screenprinter
California Tee Screen Printing and Embroidery
04.2003 - 05.2005
High School Equivalency Diploma -
General High School Curriculum
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