Hugo Desbiens

As a senior system engineer specialized in video streaming and OTT at Nagravision, a global leader in digital security and convergent media solutions, I bring over 20 years of industry experience. Leading the support operation team for the largest telco in Latin America, I am responsible for ensuring a 99.98% uptime SLA and delivering high-quality TV and video services to millions of subscribers. With my technical expertise, I successfully manage complex customer installations, migrations, upgrades, and presales solutions, collaborating closely with headquarters in Switzerland and major tech partners. Additionally, I excel in coordinating resource allocation, managing customer expectations, and generating SOWs, architectural diagrams, technical requirements, and systems acceptance tests. My core competencies lie in Unix system administration and networking, and I am passionate about leveraging technology to create secure, efficient, and engaging TV and video experiences for diverse audiences and markets. Returning to Canada after 20 years of expat work in North and South America, I am fluent in French, English, and Spanish. Always eager to learn new skills and technologies, I thrive on collaborating with customers and partners across the globe.