Hugo Cooper
Vancouver,Canada
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
8
8
years of professional experience
Work History
Account Manager
Zen Educate USA/Canada
07.2025 - Current
- Launched Zen Educate's staffing services in Sacramento CA, establishing strategic relationships with Key accounts.
- Managed a team of 50 paraprofessionals delivering Special Education support in Sacramento.
- Created and implemented strategic account plans to drive growth and maximize revenue opportunities.
Server
Chatter Creek Mountain Lodges Canada
03.2025 - 04.2025
- Provided luxury customer experience for guests by developing strong relationships with them and anticipating their wishes.
- Enhanced guest experience and revenue generation through wine pairing recommendations.
Guest Services
Kicking Horse Mountain Resort Canada
11.2024 - 04.2025
- Contributed to delivery of a Freeride World Tour event ensuring VIP athletes and guests received enhanced levels of service.
- Led the team on optimizing sales processes, enabling increased revenue capture of $5k per day.
Teacher Success Manager
Zen Educate UK
10.2023 - 07.2024
- Developed tailored sales pitches to meet specific market needs, driving improved lead conversion.
- Streamlined sales pipeline, resulting in reduced sales lead time by 50%, enabling rapid 3x growth.
- Conducted regular feedback sessions with teachers to identify areas for improvement and provide actionable insights.
Bar Manager
Craigieburn Valley Ski Club NZ
07.2023 - 09.2023
- Led initiative to attract new customers, negotiating and closing a deal with a University Ski Club.
- Planned promoted and hosted a beer tasting event with 60 attendants, resulting in $10k bar revenue.
- Developed and executed seasonal drink menus, enhancing customer satisfaction and driving sales.
Senior Assistant Manager
Majestic Wine UK
11.2021 - 11.2022
- Managed a team providing expert consultation on 1,000+ wine products, achieving a 20% growth in high-value five figure sales through strong client relationships.
- Specialized in hosting event tastings, negotiating and closing deals to supply alcohol to 30+ weddings.
- Secured 15% growth in weekly revenue by identifying new business opportunities with local hospitality venues through effective inbound and outbound sales strategies.
Head Lifeguard
Quays Open Water Swim UK
08.2017 - 08.2021
- Supervised a team of lifeguards in a safety-sensitive environment, maintaining the well-being of hundreds of guests each day.
- Collaborated with owners to develop new safety procedures, enabling sustainable 2x growth during the busy summer season.
Education
Data Analytics Certificate -
Google
RemoteBachelor of Arts - History
University of Sheffield
Sheffield, UKSkills
- Account management
- Territory management
- Strategic account planning
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Sales reporting
- Revenue generation
Timeline
Account Manager
Zen Educate USA/Canada
07.2025 - Current
Server
Chatter Creek Mountain Lodges Canada
03.2025 - 04.2025
Guest Services
Kicking Horse Mountain Resort Canada
11.2024 - 04.2025
Teacher Success Manager
Zen Educate UK
10.2023 - 07.2024
Bar Manager
Craigieburn Valley Ski Club NZ
07.2023 - 09.2023
Senior Assistant Manager
Majestic Wine UK
11.2021 - 11.2022
Head Lifeguard
Quays Open Water Swim UK
08.2017 - 08.2021
Data Analytics Certificate -
Google
Bachelor of Arts - History
University of Sheffield