Hughie sheppard
Shelburne,ON
Summary
Results-oriented dispatcher with strong customer service, problem-solving, and decision-making skills. Proven ability to manage high-stress situations and train junior team members to enhance operational efficiency.
Dedicated dispatcher known for effective route planning and real-time problem resolution. Skilled in managing urgent deliveries and training staff, committed to optimizing logistics operations and ensuring timely service.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
31
31
years of professional experience
Work History
Dispatcher/Terminal Operations Manager
D&W Forwarders Inc
04.1995 - Current
- Coordinated daily routing and scheduling of shipments to optimize delivery efficiency.
- Monitored real-time traffic conditions to adjust routes and minimize delays.
- Communicated with drivers to provide updates and address any operational issues.
- Utilized dispatch software to track shipments and manage logistics operations effectively.
- Trained junior dispatchers on best practices for effective communication and problem-solving.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
High School Diploma -
Jakeman Allgrade
Trout River Newfoundland 06-1988
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Dispatching procedures
- Prioritizing calls
- Customer relations
- Problem-solving
- Dispatch coordination
- Route planning
- Conflict resolution
- Map reading
- Call handling
- Delivery support
- Workflow prioritization
- Coordinating urgent deliveries
Languages
English
Full Professional
Work Preference
Work Type
Full TimeSalary Range
$45000/yr - $106000/yrTimeline
Dispatcher/Terminal Operations Manager
D&W Forwarders Inc
04.1995 - Current
High School Diploma -
Jakeman Allgrade