ABRAHAM MUINDE

• Willing to do general cleaning duties but not limited to:

1. Cleaning and sanitizing bathrooms, kitchens and other similar areas according to established protocols.

2. Cleaning and polishing glass doors, mirrors and other surfaces to maintain professional appearance.

3. Maintaining cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

4. Keeping public pathways clear of safety hazards and spills with regular checks and attention.

5. Removing trash, debris and other waste materials from premises.

6. Emptying trashcans and transporting waste to collection areas.

7. Identifying repairs and major maintenance concerns, and escalating issues to management.

8. Replacing light bulbs and other electrical fixtures as needed.

9. Doing additional duties e.g Providing assistance to other staff members with cleaning of difficult areas.

• Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Responded to guest requests for assistance, toiletries, and personal care items.
• Replenished guest room water glasses, toiletries, and paper products.
• Inspected guest rooms to replenish soap, paper towels and toiletries.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Checked appliances in guest rooms to determine good working order.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Returned emptied garbage receptacles to proper locations.
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

• Checking-in passengers at the counters as well as secondary verification of travel documents at the boarding gates and boarded passengers to their respective flights.
• Reconciling passenger luggage before and after their flights.
• Meet and assist special passengers’ i.e unaccompanied minors and passengers with reduced mobility.
• Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Addressed discrepancies and customer concerns to management for better feedback on customer experience.