Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Huda Saleem

Oshawa,ON

Summary

Highly skilled in utilizing exceptional interpersonal skills to drive the achievement of company goals, particularly in areas of customer satisfaction and experience. Seeking a opportunity to contribute expertise in a customer-oriented environment. Committed to delivering exceptional service and fostering positive relationships with customers to ensure utmost satisfaction. Eager to leverage strong communication and problem-solving abilities to enhance the overall customer experience and drive business success.

Overview

9
9
years of professional experience

Work History

Client Advisor

Royal Bank Of Canada
10.2022 - 11.2023
  • Established new customer accounts, including checking, savings, lines of credit, and loans.
  • Examined checks for proper identification and endorsement.
  • Implemented sales programs to improve client relations and retention.
  • Met with clients to assess needs, evaluate issues, and provide tailored solutions.
  • Regularly exceeded team sales goals, contributing to overall organizational success.
  • Provided financial planning services by advising clients on product options aligned with their individual needs.
  • Consistently met or exceeded sales goals while complying with policies and regulations.
  • Adhered to security and audit procedures, ensuring accuracy in all financial transactions.
  • Balanced cash drawers, oversaw funds in registers, and prepared cash for ATM and client orders.
  • Managed safety deposit box services and account closures for members.
  • Cross-sold financial services, promoting products and services to enhance customer satisfaction.
  • Verified checks, balanced transactions, and transferred cash between bank accounts.
  • Handled multiple priorities in a fast-paced environment while monitoring processes for accuracy.
  • Researched and resolved customer issues related to savings, mortgages, car payments, and lines of credit.
  • Represented the bank at exhibitions, events, and trade shows, promoting services and building customer loyalty.
  • Assisted in developing and implementing sales strategies to drive growth and improve customer retention.
  • Collaborated with team members to develop innovative solutions for complex client needs.
  • Excelled in meeting sales targets, contributing significantly to the overall success of the team.
  • Contributed to company growth by identifying new business opportunities and cross-selling services.
  • Conducted comprehensive financial analysis to provide clients with strategic investment advice.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.

Customer Service Associate

Zara
01.2022 - 01.2022
  • Greeted customers and assisted with inquiries in a friendly and professional manner.
  • Answered customer questions regarding merchandising, pricing, and promotions.
  • Processed daily shipments and organized the retail area for optimal presentation.
  • Operated tracking scanners to maintain accurate inventory and shipment records.
  • Collaborated with store management to devise strategies for maximizing sales.
  • Maintained stockroom shelves with accurate organization.
  • Fulfilled online orders by pulling products and processing transactions using order management software.
  • Conducted inventory counts for apparel in and out of the fitting rooms.
  • Cleaned and organized fitting rooms, ensuring products were returned to proper locations.
  • Recovered and maintained store departments to ensure a clean and orderly environment.
  • Operated cash counters, processing transactions efficiently and accurately.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Creative Designer Team Lead

Maria B Officials
01.2019 - 01.2021
  • Contributed to design proposal files by presenting inventive and fresh ideas to the design team.
  • Created original graphics and patterns, performed color correction, and prepared digital templates for production.
  • Coordinated with vendors by sending artworks for production and maintaining communication to ensure high-quality samples.
  • Assisted the design manager in developing seasonal color palettes and ensuring a cohesive assortment throughout the season.
  • Managed social media accounts, including creating and posting content on Instagram to promote products and engage customers.
  • Participated in brainstorming sessions to generate new ideas for campaigns and design projects.
  • Developed graphics and layouts for product illustrations, logos, and website content, ensuring brand consistency and quality.
  • Determined size and arrangement of illustrative material and copy for graphics and product designs.
  • Utilized best practices to verify the quality of images and ensure brand compliance.
  • Managed multiple projects simultaneously, meeting all deadlines through strong organizational and time management skills.
  • Created compelling visual presentations for clients, resulting in successful pitches and new business opportunities.
  • Collaborated with in-house producers to create storyboards, mood boards and thumbnail sketches to represent and visualize ideas prior to execution.

Sales and Customer Experience Representative

Maria B Officials
01.2019 - 01.2021
  • Monitored and completed daily reports through careful analysis, problem-solving, and forward-thinking.
  • Responded to customer inquiries via phone and email using industry knowledge, customer experience, and sales techniques.
  • Ensured each customer received a superior shopping experience by offering personalized support.
  • Processed orders and arranged pickups and deliveries for clients, ensuring timely and accurate fulfillment.
  • Identified and secured sales opportunities during customer interactions, driving revenue growth.
  • Performed data entry tasks to maintain accurate client records and sales reports.
  • Multi-tasked and prioritized effectively while managing time under pressure in a fast-paced environment.
  • Built sustainable relationships and trust with customers through open and interactive communication.
  • Maintained a clean and orderly workspace and retail floor, ensuring a positive shopping environment.
  • Demonstrated knowledge of products and inventory to guarantee customer satisfaction.
  • Resolved customer complaints quickly and effectively, ensuring a positive outcome.
  • Stayed up-to-date on product collections, promotions, and rewards programs to provide accurate and timely information to customers.
  • Executed opening and closing procedures efficiently, ensuring the store was ready for business.
  • Established a positive work environment, encouraging teamwork and collaboration among staff members.
  • Promoted upselling opportunities, contributing to increased revenue through add-on sales and product upgrades.
  • Continuously refined communication skills, adapting to various customer personalities to build rapport.
  • Facilitated smooth issue resolution by maintaining clear communication between customers and relevant departments.
  • Streamlined communication channels for improved efficiency in handling customer inquiries.
  • Implemented and developed customer service training processes.

Creative Designer

Warda Textile
01.2016 - 01.2018
  • Maintain accurate and organized working files for all projects
  • Contribute to styling photography and videography directives to effectively convey design concepts, instruct techniques and develop branded consumer
  • Facing content and making textile prints with color sense
  • Perform other duties as assigned
  • Process and submit graphics for submission in a timely manner.
  • Participated in brainstorming sessions to generate fresh ideas for upcoming campaigns or projects.
  • Determined size and arrangement of illustrative material and copy to develop graphics and layouts for product illustrations, company logos and internet websites.
  • Utilized expertise and current best practices to verify quality of images, content and brand compliance.
  • Created compelling visual presentations for clients, resulting in successful pitches and new business opportunities.
  • Translated trends into concepts and solutions relevant to brands, product categories and channels.

Customer Service Associate/ Library Services- Part Time

Quaid-e-Azam Library
01.2016 - 01.2018
  • Assisted customers in locating books and online materials.
  • Managed the check-in and check-out process at the front desk.
  • Sorted and shelved books according to their categorization and library standards.
  • Registered new customers and maintained up-to-date customer profiles.
  • Typed detailed reports as required and performed other library-related tasks.
  • Assisted in organizing and running library programs for individuals from different cultural and age groups.
  • Conducted clerical tasks such as maintaining files, ordering supplies, and sorting mail.
  • Handled disturbances in the library and maintained a calm environment.
  • Managed circulation, cataloguing, and facilitated inter-library loans using the integrated Library System.
  • Ensured accuracy in cataloguing and inventory management while juggling multiple priorities.
  • Contributed to projects aimed at modernizing library services and improving efficiency.
  • Assisted a large volume of customers daily with a positive attitude, focusing on customer satisfaction.
  • Handled customer complaints professionally, ensuring positive feedback and satisfactory outcomes.
  • Maintained a high level of product knowledge and provided accurate information to customers.
  • Answered customer telephone calls promptly to reduce wait times and improve service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Trained staff on operating procedures and company services.

Creative Designer

Jubilee Textile Pvt. Limited
01.2015 - 01.2016
  • Contribute to and take pride in our brands’ strong reputation for craft pattern accuracy and customer friendly designs
  • Creative thinking and custom designing
  • Create multiple color ways of existing designs, and arrange layouts in the CAD and Photoshop
  • Create textile patterns for the fabrics.
  • Participated in brainstorming sessions to generate fresh ideas for upcoming campaigns or projects.

Education

Bachelor of Textile Designing -

Pakistan Institute of Fashion And Designing
01.2015

Skills

  • Computer Proficiency
  • Communication Skills
  • Adobe Creative Suite ( photoshop, Illustrator, InDesign, logo creation )
  • Microsoft Office
  • Adaptability
  • Data Entry
  • Office Equipment
  • Technical Report
  • Ability to prioritize tasks
  • Able to work independently and as a team
  • Proficient in reading and writing English
  • Layout Design
  • Transactions
  • Expert product knowledge of Apparel and Fashion
  • Knowledge of proper cash handling
  • Scheduling
  • Excel
  • Financial Analysis
  • Time management
  • Large cash/check deposits experts
  • Client interaction
  • Customer Engagement
  • Customer consultations
  • Professionalism and Etiquette
  • Cross-selling techniques
  • Client Retention Strategies
  • Consultative Selling

References

Available on request

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Hindi
Native or Bilingual

Timeline

Client Advisor

Royal Bank Of Canada
10.2022 - 11.2023

Customer Service Associate

Zara
01.2022 - 01.2022

Creative Designer Team Lead

Maria B Officials
01.2019 - 01.2021

Sales and Customer Experience Representative

Maria B Officials
01.2019 - 01.2021

Creative Designer

Warda Textile
01.2016 - 01.2018

Customer Service Associate/ Library Services- Part Time

Quaid-e-Azam Library
01.2016 - 01.2018

Creative Designer

Jubilee Textile Pvt. Limited
01.2015 - 01.2016

Bachelor of Textile Designing -

Pakistan Institute of Fashion And Designing

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