Summary
Overview
Work History
Education
Skills
Timeline
Generic

Huda Mohamed

Toronto

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

PitchPerfectSolutions
11.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Pre-Boarding Screening Officer

GardaWorld Security
11.2022 - 07.2023
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Screened over thousands of passengers per day by verifying ID's and boarding passes.

Hostess

Red Lobster
08.2021 - 09.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Concierge

Elite Condo Concierge
02.2021 - 08.2021
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.

Customer Service Sales Representative

Concentrix
02.2019 - 03.2020
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.

Sales Associate

Ecco Shoes
06.2018 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Barista

Starbucks
04.2016 - 08.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Education

Bachelor Of Information Technology -

York University
Toronto, ON
2023

Silverthorn Collegiate Institute
Etobicoke, ON
06.2018

Skills

  • Data Entry
  • Product Knowledge
  • Report Generation
  • Account Updating
  • Problem-Solving Abilities
  • Critical Thinking

Timeline

Customer Service Representative

PitchPerfectSolutions
11.2023 - Current

Pre-Boarding Screening Officer

GardaWorld Security
11.2022 - 07.2023

Hostess

Red Lobster
08.2021 - 09.2022

Concierge

Elite Condo Concierge
02.2021 - 08.2021

Customer Service Sales Representative

Concentrix
02.2019 - 03.2020

Sales Associate

Ecco Shoes
06.2018 - 01.2019

Barista

Starbucks
04.2016 - 08.2018

Bachelor Of Information Technology -

York University

Silverthorn Collegiate Institute

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Huda Mohamed